Account Manager, Vanta

• 1-3 years of experience in Customer Success, Account Management, or related customer-facing closing role
• Proven track record of meeting or exceeding targets
• Strong communication skills with ability to build rapport quickly
• Excellent organisational skills and attention to detail
• Ability to manage multiple priorities and work independently
• Proficiency with CRM systems (Salesforce preferred)
• Comfortable with data and metrics-driven decision making

Desirable

• The Renewal Specialist will play a critical role in driving customer retention and revenue growth within the Account Management department
• This position focuses on managing the renewal process for our customers with up to 10 employees, ensuring a seamless renewal experience while identifying opportunities for expansion
• You'll work 60-90 days in advance of renewal dates to proactively engage customers, understand their needs, and secure contract renewals
• Own the end-to-end renewal process for a portfolio of 2—250 accounts in the up to 10 employees segment
• Proactively reach out to customers 60-90 days prior to renewal dates
• Manage on average 10-15 renewals per month, with fluctuation based on quarterly cycles
• Navigate standard MSA contracts including auto-renewal clauses and 10% year-over-year uplifts
• Accurately forecast renewal outcomes and maintain forecasting hygiene in Salesforce/Clarity
• Conduct light discovery conversations to understand customer health, usage, and satisfaction
• Build and maintain strong relationships with customers to ensure retention
• Address customer concerns and objections proactively
• Collaborate with Customer Success Managers on at-risk accounts
• Identify and surface expansion opportunities within your book of business
• Maintain accurate records of customer interactions, renewal status, and forecasting data
• Follow established renewal playbooks and communication sequences
• Manage renewal pipeline with clear next steps and accurate stage progression
• Meet or exceed renewal rate and revenue retention targets
• Provide weekly forecasts and updates to leadership
• You will be expected to:
• Autonomy: Execute renewal processes independently with minimal supervision
• Impact: Consistently meet renewal targets and contribute to team revenue goals
• Collaboration: Actively collaborate with cross-functional teams and share insights
• Growth: Demonstrate learning agility and progression toward IC3 capabilities
• Operational Excellence: Maintain forecasting accuracy and follow established processes
• Success Metrics
• Renewal Rate: Achieve or exceed team renewal rate targets (typically 90%+)
• Net Revenue Retention: Contribute to overall NRR goals through renewals and expansion identification
• Forecasting Accuracy: Maintain accurate pipeline forecasting
• Activity Metrics: Meet or exceed outreach and engagement targets
• Customer Satisfaction: Maintain positive customer feedback and CSAT scores