People Operations Specialist, The Economist

• This role is suitable for someone interested in starting or progressing their career within the HR space
• A strong interest in working in a People Operations, HR shared services or People Administration role
• Strong attention to detail and a clear understanding of the importance of data accuracy, documentation and controls
• Able to manage a varied operational workload, prioritise effectively and meet fixed deadlines
• Comfortable taking ownership of tasks and queries through to completion
• Strong written and verbal communication skills, with the ability to provide clear and practical guidance
• Able to distinguish between first-line operational matters and issues requiring specialist escalation
• Confident working with HR systems, ticketing tools, reports and structured workflows
• Able to identify process gaps and suggest realistic improvements
• Curious about how things work and keen to contribute ideas that improve processes and the colleague experience
• A customer service mindset, with a genuine desire to provide helpful, timely and practical support to colleagues
• Interested in understanding how your role fits within the wider People team and organisation, and willing to challenge existing ways of working constructively
• Comfortable working in a global, matrixed and changing environment
• Collaborative and able to build effective working relationships across People teams and wider business functions

Desirable

• We are seeking a People Operations Specialist, sitting within the People Operations, Systems and Analytics team
• People Operations are responsible for delivering accurate, timely and consistent colleague lifecycle processes globally
• We provide first-line support to employees through our PeopleDesk inbox, maintain trusted colleague data and records, and work with our People partners to ensure that operational processes are compliant, clearly owned and continuously improved
• This is a hands-on operational role
• You will manage colleague lifecycle activity across multiple regions, resolve first-line queries, maintain high standards of data quality and process discipline, and identify opportunities to make our services simpler, more reliable and more efficient
• You will work closely with stakeholders both across the People team and the wider organisation
• You will be expected to understand where People Operations ownership begins and ends, resolve matters within your area of responsibility and escalate specialist or higher-risk matters appropriately
• Service delivery via PeopleDesk:
• Act as a first point of contact for first line queries, providing clear, accurate and practical responses within agreed service levels
• Take ownership of queries through to resolution, including coordinating with other People teams where specialist input is required
• Apply good judgment when triaging queries and escalate complex, sensitive or specialist matters to the appropriate team
• Identify recurring queries, gaps in guidance and service issues, and recommend improvements to documentation, training or processes
• Colleague lifecycle processes:
• Deliver accurate and timely administration across the colleague lifecycle, including onboarding, employment changes, probation, payroll, leave, international transfers and offboarding
• Prepare documentation, including contracts, offer documentation, salary and promotion letters, employment verification letters
• Support new joiner orientation and onboarding activity in partnership with the Leadership and Organisational Effectiveness team
• Data quality, compliance and controls:
• Maintain accurate and complete colleague records in HiBob and other relevant systems
• Complete scheduled data quality checks and promptly investigate and resolve discrepancies
• Maintain appropriate records and evidence for right to work, contractual changes, payroll inputs, benefits and other compliance requirements
• Handle colleague information in accordance with data protection, confidentiality and information security requirements
• Process ownership and continuous improvement:
• Follow documented processes and keep process documentation, templates and knowledge articles accurate and up to date within your assigned areas
• Be curious about how processes work end-to-end, asking questions and contributing ideas that help improve the way People Operations supports the business
• Support local and global People projects by testing new processes and system changes and providing practical feedback
• Contribute to knowledge-sharing sessions and help embed consistent ways of working across the team