Ecosystem Success Manager, DoraHacks
Customer Success Manager
+ Performance incentives tied to customer outcomes
Hackathon organizer & developer incentive platform
Open for applications
Hackathon organizer & developer incentive platform
21-100 employees
Open for applications
+ Performance incentives tied to customer outcomes
21-100 employees
Company mission
To connect hackers and bridge technology gaps around the world.
Role
Who you are
- 3+ years of experience in SaaS / AI / enterprise software Customer Success, Account Management or Client Services
- Strong track record of onboarding and guiding customers through the adoption journey
- Excellent communication and relationship-building skills with both technical and non-technical stakeholders
- Organised, data-driven and comfortable working toward defined KPIs
- Ability to translate customer feedback into actionable insights for product and sales
Desirable
- Experience with Web3, DAO tooling or open-source developer communities is a plus, but not a mandatory requirement
- Familiarity with CRM and Customer Success platforms
- Background in scaling customer success processes at high-growth companies
What the job involves
- We’re looking for a customer-obsessed Ecosystem Success Manager (CSM) to ensure organizations achieve maximum value from DoraHacks and BUIDL AI products. You’ll be the trusted partner guiding customers through onboarding, adoption and long-term success, helping them unlock the full potential of DoraHacks’ hackathon and open innovation ecosystem
- Your mission is to build strong relationships, drive product adoption and hit customer success KPIs by making sure every client’s journey with DoraHacks is smooth, impactful and results driven
- Onboard with Impact: Lead organizations through seamless onboarding to DoraHacks and BUIDL AI products, setting them up for long-term success
- Guide the Journey: Design and execute the Ideal Customer Journey, ensuring clients achieve their outcomes at each stage
- Drive Adoption: Proactively engage customers to deepen their use of DoraHacks’ hackathon, funding and governance infrastructure
- Identify Needs & Match Solutions: Understand customer goals, map pain points and align DoraHacks’ products to solve real challenges
- Collect & Relay Feedback: Capture insights directly from customers and deliver structured feedback to sales, product and leadership
- Collaborate Cross-Functionally: Partner with the sales team on renewals/expansions and with the product team on roadmap alignment
- Own Success Metrics: Monitor usage, adoption, retention and satisfaction metrics—hitting customer success KPIs consistently
Our take
One of the leading hacker ecosystems, DoraHacks has connected hundreds of thousands of hackers and developers around the world. Utilising rolling incentives - or “bounties” - for collaboration in resolving business's tech issues, DoraHacks represents an organic and near limitless community and recruitment platform.
With the organic nature of DoraHacks comes a near limitless realm of possibilities, making waves across domains such as blockchain, quantum computing and space tech. This has been recognised by investors, empowering the company to fund scaling and pacing for their Hackathons and recruitment drives.
A large number of open source communities, companies and blockchain ecosystems are actively using Dora's infrastructure. The company has also partnered with Dora Factory and ATOM Accelerator DAO to launch a quadratic funding initiative for Cosmos communities - in a "democratic governance experiment" to mobilize community power to support public goods and early-stage developers.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2024
$1m
GRANT
May 2022
$20m
SERIES B
Total funding: $29m
Company benefits
- Bonus + Equity Option
- Work at home with flexible hours
- Exposure to leading players in the industry
- Work directly with the Founding team
Company HQ
Portola, San Francisco, CA
Leadership
Jiannan Zhang
(Founder & CEO)Also an Architect at Dora Factory. Previously Founder at TopHacker Group and Board Director at TrueChain Foundation.
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