Customer Success Manager, Bynder

• Bynde is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform
• As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms
• Is highly self-motivated and passionate about learning in a fast-paced startup environment
• Possesses excellent communication skills and has a strong propensity for organization and relationship building
• Enjoys working cross-functionally and collaborating in a team environment
• Loves telling a good story using data
• Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously
• 5+ years in a customer-facing role, ideally Customer Success or Account Management
• Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
• Ability to develop strong client relationships, manage expectations, and critically problem-solve
• Ability to present, communicate, and work effectively with other internal teams
• Outstanding probing and listening skills
• Strong analytical skills and use of data to help drive adoption, find opportunities and risks
• Excellent organizational, prioritization, and time management skills
• Experience with other DAM technologies a plus
• Experience with Salesforce and Gain sight a plus

• You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Bynder’s diverse set of clients
• Work with customers to ensure adoption, retention, expansion, advocacy and overall success
• Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their Bynder platform is optimized for maximum value
• Strive to increase product adoption, retention and overall customer satisfaction
• Continuously probe to uncover account needs, growth and upsell potential
• Develop and execute on account / success plans
• Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction
• Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
• Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
• Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows

• Hybrid, remote & flexible options
• Bynder clubhouses - a safe space to create and maintain a strong sense of togetherness, foster innovation, and enjoy focus time when things get hectic at home
• Comprehensive health plans
• Unlimited holidays
• Generous parental and family leave
• Travel allowance
• Pension/401(k)
• Leadership academy
• StrengthsFinder assessment
• Access to LinkedIn Learning
• Mentorship program, as well as summer & winter school workshops
• Feedback culture, role scorecards and OKRs

Total funding: $22.2m

With an increased demand for content that is agreeable, personalised, and brand consistent, the digital asset management industry is growing fast, and Bynder is keen to cement its place as a key player.