Manager of Mid Market Customer Success, Checkr
$142-167k
Travel domestically up to 25%
2-3 days a week in office
Automated background checks
Job no longer available
Automated background checks
1001+ employees
Job no longer available
$142-167k
Travel domestically up to 25%
2-3 days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- Experience and Leadership: At least 5 years of experience in Customer Success, Account Management, or similar roles, with a minimum of 2 years in a leadership or managerial capacity. Demonstrated success in building, managing, and empowering high-performing teams
- Problem solving: Able to break down complex challenges using structured thinking, creativity, and data-driven insights. Adept at identifying key issues and implementing practical solutions that boost performance
- Communication: Excellent written and verbal communication skills. Able to simplify complexity, adjust communication style to diverse audiences, and interact in a friendly, approachable manner
- Integrity and Inclusion: Known for candor, transparency, and treating everyone with respect. Work well with people of different backgrounds, identities, values, and cultures
- Passion and Drive: Inspire others with your drive for excellence, maintain a tenacious and optimistic attitude, and care deeply about winning and your teammates
- Willingness to travel: Ability to travel domestically up to 25% for customer engagements and team meetings
What the job involves
- As a Manager of Checkr’s Mid Market Customer Success team, you will lead a team of Customer Success Managers dedicated to delivering exceptional value realization, fostering strong customer relationships, and ensuring a delightful customer experience
- You will be accountable for meeting ambitious account goals, driving operational efficiency, and providing outstanding leadership and support to your team
- You will collaborate closely with cross-functional partners who thrive on collaboration, grit, and continuous learning
- Your approach and leadership will be critical in building a culture of excellence, acting with transparency and integrity, and serving as a trusted advisor to your team and our customers
- You will ensure the overall health and success of Checkr’s Mid Market accounts, contributing to improved logo retention, gross dollar retention, net revenue per check, and net promoter scores
- Lead and develop a high-performing team: Recruit, mentor, and manage Customer Success Managers, supporting their professional growth, empowering decision-making, and ensuring they have the resources and guidance to succeed
- Oversee strategic customer relationships: Ensure alignment with key customers, serving as an escalation point for critical issues, and cultivating trust-based partnerships across stakeholders within mid-market organizations
- Drive customer success initiatives: Create and implement strategies to maximize customer value realization, satisfaction, and retention across your team’s portfolio, identifying both surface-level and systemic improvements
- Collaborate cross-functionally: Work alongside Sales, Account Management, Product, Engineering, Support, and Executive teams to advocate for customer needs, keep lines of communication open, and champion continuous improvement
- Achieve operational excellence: Track team metrics, allocate and manage resources, and ensure adherence to best practices while encouraging innovation, simplicity, and continuous learning
- Facilitate account expansion: Cooperate closely with Account Management to uncover and pursue growth opportunities that match customer objectives and deliver additional value
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $552.5m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(CTO)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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