West Coast Vet Clinic Support Associate, Vetcove
$50-70k
+ Bonus + Equity, For Colorado, the salary range is: $55,000 - $65,000
More information about location
Single-source veterinarian supply shop
Open for applications
Single-source veterinarian supply shop
201-500 employees
Open for applications
$50-70k
+ Bonus + Equity, For Colorado, the salary range is: $55,000 - $65,000
More information about location
201-500 employees
Company mission
To provide a fair and ethical marketplace for veterinary purchasing.
Role
Who you are
- 1 year of relevant, technical facing work experience
- 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in ticket support
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
What the job involves
- The support associate role is responsible for solving complex support inquiries that involve software bugs or data issues
- This person will be liaising with the vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform
- Members of the support team work collaboratively to help provide our users an excellent experience on our platform through live chats, internal discussion boards, and platform demos
- This role plays a pivotal part in driving solutions to enhance the experience for every user leveraging the platform for their supply ordering needs
- The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment
- This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform
- Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required
- Knowledge of intercom and/or experience with other chat platforms is strongly preferred
- Support existing Vetcove users by responding to user inquiries via our ticketing software
- Try to recreate the issue if it's a bug and document the steps to reproduce the issue and submit a ticket for engineering
- Investigate the source of the any data issues and either resolve the issue or submit a data engineering ticket
- Respond to the clinics once the issue has been resolved, or submit additional information for investigation
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
Our take
Purchasing inventory for veterinary hospitals can be time-consuming and expensive, as finding the best prices requires a lengthy process of researching suppliers and comparing their prices. Whilst some comparison tools do exist for veterinary organizations, existing solutions do not take into account custom negotiations, GPOs or corporate pricing schemes, limiting the thoroughness of comparisons.
Vetcove provides an online marketplace for veterinary hospital inventory procurement, allowing clinics to reduce ordering times and costs through its free service. The company achieves this by allowing users to link their existing vendor accounts and list their custom pricing arrangements, helping inform a more accurate comparison ecosystem and boost supplier sales, whilst resolving supply chain limitations.
Whilst veterinary organizations already have access to the suppliers provided on Vetcove’s marketplace, the company stands out by integrating custom pricing arrangements into the comparison ecosystem. This helps to provide a more holistic and accurate overview of supply chain inventories and costs. Whilst the marketplace is free for veterinary clinics and organizations, the company charges suppliers to be listed.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2021
$50m
SERIES A
Aug 2016
$3m
SEED
Total funding: $53.2m
Company benefits
- Open Vacation Policy
- Stock Options & Benefits
- Medical, Dental, and Vision Insurance
- 401K Matching
Leadership
Alexander Kates
(Co-Founder & CEO)Experience as Co-founder and Group Manager of Jersey Angels, LLC from 2009 to 2012. Co-founder and Managing Director of GRX from 2012 to 2015.
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