Account Manager, Haddock

• 4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company
• Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions
• Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience
• Proficiency in CRM tools and digital platforms for customer management and data analysis
• Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate

Desirable

• As a Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution. You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform
• Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution
• Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations
• Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers
• Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success
• Customer Retention & Growth: Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations

• 1) Interview with the Hiring Manager (45’ - 1 hour)
• 2) Culture Fit interview with Founders (1 hour)
• The average time to complete the entire process is two weeks. Between phases, the People & Culture team will follow up with you within 1 to 2 days after the phase you have completed. We believe in communication and processes made by and for people