Software Engineer, Etsy
Agent Platform Experience, APX
$135-175k
Plus equity package and an annual performance bonus
More information about location
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
$135-175k
Plus equity package and an annual performance bonus
More information about location
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- You have 2+ years of software engineering experience
- Have experience operating in a full-stack environment and owning the development of features end-to-end
- You take pride in how well you document technical design, and lead others around you to bring them along
- You demonstrate empathy for the needs and pain points of our buyers and sellers, translating them into innovative and user-friendly support solutions
- You have a knack for organization and breaking down large problems into smaller ones
- You have a “leave it better than you found it” mentality, and are willing to work with and improve on code you did not originally write
- You write understandable, testable code with an eye towards maintainability and scalability
- You are a mindful, transparent, and communicative member of your team
What the job involves
- Etsy is seeking a Software Engineer II to join our APX engineering team
- This role will be focused on improving the agent tooling and infrastructure that enable Etsy's Support Agents to deliver efficient, high-quality, and scalable support
- Our mission is to increase agent efficiency while improving decision making to deliver positive and consistent outcomes for our customers and the greater Etsy community
- The technology we build spans the full stack end to end; from user experience, to API design, backend service development, vendor integrations, and database design
- Depending on the needs of the business our team may need to move up and down the stack, and in many cases collaborate with other teams to get to what needs to be done
- This is a full-time position reporting to the Senior Engineering Manager, Customer Support and Services
- Contribute at all levels; from front-end (HTML, CSS, JS, and relevant frameworks), to API design and back-end (PHP, MySQL, BigQuery)
- Document technical design decisions
- Participate in code and design reviews and maintain high standards of code quality
- Work with supporting functions, such as analytics, product management, and design, to make sure we are building the right product for the right set of customers
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Application process
- If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
Salary benchmarks
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