Junior Customer Care Representative, Leapsome
German speaking, EMEA
Plus pre-IPO equity package
More information about location
Office located in Mitte, Berlin
AI-powered HR software and people platform
Job no longer available
AI-powered HR software and people platform
101-200 employees
Job no longer available
Plus pre-IPO equity package
More information about location
Office located in Mitte, Berlin
101-200 employees
Company mission
To make work more fulfilling for everyone.
Role
Who you are
- Are you passionate about providing top-notch technical support? Do you thrive on tackling complex issues and finding innovative solutions? Are you known for your clear and concise communication skills, both verbally and in writing? If so, we want to hear from you!
- We're offering an exciting opportunity for motivated and ambitious individuals to join our team in the vibrant city of Berlin
- You are committed to long-term growth within our Support team, shaping the future of work with us
- You possess excellent communication skills in English and German
- You can adapt to flexible weekday schedules between 9 am and 6 pm CET and are based in Berlin or in Germany, willing to commute to Berlin frequently and you can start as soon as possible
- You have a keen technical aptitude, preferably with experience in troubleshooting and guiding customers
- You can effectively explain complex technical concepts to diverse audiences
- You demonstrate strong self-motivation, responsibility, and organizational skills
- You maintain a positive attitude, with genuine curiosity about user needs and improving experiences
- You show interest in leveraging AI to enhance support processes and customer interactions
What the job involves
- We seek an outstanding Tech Support Representative to join our EMEA Support team
- In this role, you'll be at the forefront of user interaction, addressing technical challenges, answering queries, and helping users maximize their experience with our product
- As the initial point of contact, you'll be instrumental in delivering exceptional support and ensuring our users have a seamless experience with our platform
- User satisfaction is at the core of our mission, and as a team member, you'll play a vital role in enhancing our reputation and fostering strong customer relationships
- Support our customers via email
- Take ownership of customer inquiries and drive each issue toward a swift and effective resolution
- Handle technically complex cases
- Effectively collaborate and communicate with team members on all relevant tasks
- Assist with managing projects and processes that aim to improve how we support our customers
- Hosting webinars and office hours to support our customers wholesomely
- Our digital toolkit, including Leapsome, Notion, Slack, Zoom, and Google Suite, enables seamless remote collaboration
Application process
- A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you?
Our take
Berlin-founded, New York-based Leapsome is a ‘people enablement’ platform that works to improve employee performance and satisfaction through various methods from feedback and OKRs to employee engagement and corporate learning options.
Recognizing the amount of time a person will spend in a work environment, the company aims to help employees grow and develop in this time, whilst boosting a company’s efficiency and productivity. Over a relatively short time, it has amounted trust and respect within the industry.
The company has now accrued over one thousand customers across Europe, U.S, Asia and Australia, including impressive clients such as Spotify and Mercedes-Benz. Leapsome has also raised considerable funding towards accelerating its US market presence whilst continuing to develop new products and features.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (1 round)
Mar 2022
$60m
SERIES A
Total funding: $60m
Company benefits
- Stock options: You'll get to own a part of Leapsome via our stock option program.
- Development budget: You'll receive a yearly budget of €2,000 for professional development.
- Flexible schedule: Whenever the role allows, you'll be able to adjust your schedule to your needs.
- Work-life balance: We want you to enjoy yours to the fullest and we respect your time!
- International colleagues: We’re an international team and are happy to support your visa and relocation.
- Team activities & sports: We host regular team events (even remotely), and offer a sports membership.
Company HQ
Midtown South, New York, NY
Leadership
Jenny von Podewils
(Co-Founder & Co-CEO)Previously co-founded udexter and has served as Advisor to the CEO for DIE ZEIT.
Kajetan von Armansperg
(Co-CEO)Previously co-founded Alive and served as Vice President of Product for Zencap.
Salary benchmarks
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