Head of Digital Experience and Insights, Wellcome
£90.7k
Senior and Expert level
London
More information about location
3 days a week in office (Euston Road, London)
Global charitable foundation for science research
Be an early applicant
Global charitable foundation for science research
1001+ employees
HealthcareB2BMental healthWellbeingScience
Be an early applicant
£90.7k
Senior and Expert level
London
More information about location
3 days a week in office (Euston Road, London)
1001+ employees
HealthcareB2BMental healthWellbeingScience
Company mission
Wellcome's mission is to support science to solve the urgent health challenges facing everyone.
Role
Who you are
- Demonstrable product management skills with experience of increasing accessibility, evidenced through a portfolio
- The ability to communicate technical elements clearly with non-digital colleagues
- Demonstrable relationship management skills, evidencing broader team working within a complex organisation
What the job involves
- You will be heading up Wellcome Collection’s Digital Product team; an experienced multi-disciplinary team of three covering user experience, design, technical management, and data analysis
- You will also be working in a matrix-management system with Digital Editorial, Software Engineering, Experience Design and Collections Information
- The team works within the main Wellcome building across the dedicated Wellcome Collection and Digital & Technology spaces
- The team reports into our Collections & Digital department reporting into the Associate Director, Collections & Digital, and will work creatively and collaboratively across both Wellcome Collection and Wellcome Trust on a variety of strategic and operational projects
- What will I be doing?
- From the start, you’ll be line-managing a team of 3 direct line reports, and matrix-managing the Wellcome Collection project work of a wider team of 13 digital, technology and data specialists
- You will be a member of Wellcome Collection’s management team and will play a crucial role in shaping the future of wellcomecollection.org as a product; the digital accessibility provision available to our users; the accessibility of collections information to internal and external stakeholders; our Collections Management Systems and the strategic approach to digital activity within Wellcome Collection
- We are presently undertaking two major capital projects – one relating to our collections management systems, and another relating to our long-term sustainability – that you will play a key role in
- The former of these projects is the Wellcome Collection Systems Transformation Project, which will see the comprehensive product replacement of our collections management infrastructure
- The project has appointed delivery partners for the Collections Management System element, and the Library Management System element will shortly follow
- The transformation is not solely systems based but reflects a wider ambition to make our handling of collections information more dynamic, accessible and creative
- We will also be looking to transform the way we manage our collections themselves, utilising better digital tools and data structures to transform collections movement, accessibility, research and create stronger links between collections and our stakeholders
- You will be on the board for this project and able to offer insight and data-driven direction to meet the needs of Wellcome Collection’s users and stakeholders
- As we implement our new strategy for a world where everyone’s experience of health matters, you’ll work with senior colleagues to define the opportunities to enhance the accessibility of our collections, to develop our digital practice to be a leader in the field, and to radically re-think our approach to tools that enable knowledge sharing
- Aside from the work on the Systems Transformation Project, you will be leading the development of a coordinated approach to Wellcome Collection’s digital products, tools and content templates that enhance user experience, increase accessibility, strengthen brand coherence and maximise the reach and impact of our collections information and knowledge that is currently stored across multiple platforms and formats
- You will lead the creation of a strategically aligned and visible programme of works that primarily delivers against the Wellcome Collection Strategic Plan, and you will manage the flexible resource and budgets required for delivery
- You will also be balancing the strategic planning that’s required to effectively implement Wellcome Collection’s new strategy with the business-as-usual operations that drive our busy delivery schedule
- You will be managing your own team and independently developing strong working relationships across the organisation and beyond
- Provide oversight and joined-up thinking for a dispersed ecosystem of collections knowledge, information and data. You will be able to bring consistency and organization to our approaches and can work collaboratively of gathering user data to inform internal system improvements
- Operate as a lead product manager to be accountable for a diverse array of products including wellcomecollection.org and our library and collections management systems
- Work collaboratively and creatively with internal colleagues across collections and digital disciplines while balancing you professional practice with the needs of the people and cultures who are represented in our collections
- Manage an experienced team of diverse professionals, giving structure to their work in line with our strategy
- Bring deep product management and/or experience design expertise, with a specialism in one or more of the key following areas: strategic planning and delivery, AI and automation, content design, user data analysis, major project delivery
- Demonstrate engagement with questions of digital, AI and data ethics and lead the organizational thinking around emerging best practice
- Contribute to a diverse and inclusive culture across the organization and demonstrate a commitment to Accessibility, Diversity and Inclusion principles in both recruitment and practice
Application process
- Closing date: Sunday 20, July, 2025
- Interview dates: Week commencing Monday 11, August 2025
- To apply for this role please submit an updated CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role
Salary benchmarks
Our take
The Wellcome Trust was originally founded in 1936 to fund medical research and has since grown into the UK’s largest private scientific research fund, and one of the wealthiest charities in the world. Disbursing over £1 billion in funds a year, it has provided funding to numerous medical research projects in its focus areas of mental health, climate & health and infectious diseases. These include the Cancer Genome Project and the Ebola Emergency Initiative.
Wellcome's recent decision to divest itself of its shares in fossil fuels has also relieved it of a persistent source of controversy, as this was potentially hindering the credibility of its climate change research. Wellcome has since partnered with the World Economic Forum to collect data on how climate change is affecting health worldwide.
The company is also moving to adjust to a more global role. The majority of its funding has historically been allocated to UK firms, but as climate change and infectious diseases know no borders, neither does research into solutions to these problems. ln 2019 it established an office in Berlin to strengthen its scientific links in the EU and to allow it to more easily fund important research outside of the UK.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Holiday – 25 days’ holiday a year plus bank holidays (and we usually close between Christmas and New Year)
- Pension (defined contribution plan) – you contribute at least 3% and we pay in 15% of your salary
- Income protection – to maintain your income if you have a prolonged illness or disability
- Life assurance – four to six times your basic salary if you’re a member of our pension plan
- Interest-free travel season ticket loan
- Private medical insurance – we pay the cover, you pay the tax (and you can pay to add dependants)
- Gym and fitness classes – free membership to on-site gym and subsidised fitness classes and treatments
- Employee assistance programme – free, independent 24/7 help and advice for work-related issues as well as problems affecting your home life
- Mental health support – our network of mental health first aiders can be a first point of contact, or help while you're receiving professional help
- Health assessments (free and voluntary) – after you’ve been here for one year, then every two years after that
- Occupational health – annual eye tests and flu jabs, as well as job-related vaccinations
- Flexible working – we make every effort to support flexible working, including flexible working hours and remote working (we respect people's different working preferences and the need for a healthy work-life balance)
- Flexi-leave scheme – you can buy or sell up to five days of your holiday entitlement a year
- Staff social club – a range of sports teams and fun events throughout the year
- Volunteering – we give you up to four days' paid leave a year to contribute to our local community
- Give As You Earn – allows you to make tax-free donations to the charities you care about
- Cycle-to-work scheme – we offer at least 25% discount on bikes and cycling equipment and we have secure cycle storage, lockers and showers
- Subsidised restaurant and cafe
- Wellcome Collection discounts – 20% off food, drink and gifts from our cafe, restaurant and shop
- Discounts through Perkbox – shopping, restaurants, cinema tickets, phone insurance and gift cards
Company HQ
London, UK
Leadership
Jeremy Farrar
(Director, not founder)Has been Director of the Wellcome Trust since 2013. Before that was Director of Oxford Clinical Research Unit, working on research and clinical trials for diseases in Vietnam.
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