IT Support Engineer, Anthropic

• Have hands-on experience administering a portfolio of SaaS applications at the admin level, ideally in a fast-paced or high-growth environment
• Have owned license and seat management: assignment, reclamation, and utilization reporting
• Have supported renewals or true-ups and worked directly with vendor account or CSM contacts
• Have pulled audit evidence or executed access reviews (SOC2 or a similar framework)
• Are an excellent communicator who genuinely enjoys helping people solve problems
• Write things down: runbooks, how-to guides, and knowledge base articles
• Are organized enough to run calendar-driven work (renewals, audits, access reviews) alongside a ticket queue without things falling through the cracks
• Recognize when a request crosses from operating a system into changing it, and route platform-level work to the owning team
• Take ownership of problems and follow through until they're resolved
• Look for manual work that repeats and automate it
• We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed

Desirable

• The IT Operations team keeps Anthropic running. We make sure every employee can do their best work without friction
• We're hiring IT Operations Engineers to own SaaS Operations, the service-operator layer for Anthropic's SaaS catalog: app administration, license and seat operations, renewals, audit evidence, app health and update coordination, Google Groups, and Google Calendar resources
• You'll be a directly responsible individual for the SaaS Admin lane, owning its intake, execution, and runbook end to end, and you'll partner with IT Eng often: they own platform-level configuration, SSO/SCIM, integrations, and new-app intake, and you'll operate inside systems as they're configured, bringing platform-level work to them
• Perform admin actions inside configured apps: role grants, settings changes the app already supports, and user troubleshooting at admin level, across the catalog's heaviest apps such as Gong, 1Password, MongoDB, and Vanta
• Own intake and execution for tickets escalated from the Support queue into the SaaS lane, and write the runbook as you go
• Identify repetitive work across the lane and automate it: license workflows, seat reporting, evidence pulls, and anything the queue keeps handing you
• Build automations with the tools at hand (scripts, app-native workflows, AI tools) and partner with IT Engineering when an automation needs platform-level access
• Monitor application health, usage, and performance at the app level, and route platform or infrastructure issues to IT Engineering
• Coordinate vendor-driven app updates and feature rollouts: track release notes, schedule changes inside the apps, and communicate user-facing impacts
• Assign and reclaim licenses across the catalog
• Produce seat utilization reporting and run the monthly utilization review
• Own the renewal calendar and prepare true-ups
• Act as the day-to-day contact for vendor customer success managers (contract negotiation and spend approval stay with Procurement and Finance)
• Pull SOC2 evidence, support access-review execution, and package audit responses on the audit calendar (audit scope and policy stay with Security and Compliance)
• Administer Google Calendar resources: rooms, equipment, and resource hygiene
• Administer Google Groups: membership and access changes, troubleshooting, and keeping a heavily nested group structure understandable and clean
• Support Slack app installs in partnership with CorpSec for scope review
• Workspace compartmentalization through Grid
• Auditing and rotating Slack apps credentials in partnership with developers
• You'll be among the first people in a newly defined lane, which means the renewal calendar, the utilization reporting, and the runbook are yours to build. The lane spans Anthropic's SaaS catalog and sits at the junction of IT Operations and IT Engineering, so you'll see how the whole company works
• And growth out of the lane is broad: people here have moved toward product, project and program management, and SecOps, and experience in this lane is a strong path toward IT Engineering

• Deadline to apply: None. Applications will be received on a rolling basis