Software Quality Engineer, Vivid Seats
+ Bonus Incentives + Equity
In office Tuesday-Thursday
3+ days a week in office
Ticket exchange and resale platform
Open for applications
Ticket exchange and resale platform
501-1000 employees
Open for applications
+ Bonus Incentives + Equity
In office Tuesday-Thursday
3+ days a week in office
501-1000 employees
Company mission
Vivid Seats' mission is to empower every fan to get to the live events that shape their most vivid moments and memories.
Role
Who you are
- 5+ years’ experience and knowledge of software quality principles for web, backend and/or mobile applications
- Ability to estimate testing effort - analyzing, testing, and evaluating business requirements
- Understanding of Object-Oriented languages such as Java, OR, JavaScript, and Typescript
- Familiarity with automation frameworks such as Mabl, Selenium, Cucumber, or REST-assured is preferred
- Knowledge of continuous integration principles and tools is preferred
- Excellent communication and prioritization skills with proven ability to multi-task
- A passion for learning new technologies and building positive working relationships with development engineers
- An intrinsic desire for the constant improvement in the quality of products and uncovering hard to find scenarios
- Attention to detail, curiosity, and customer focused mindset
What the job involves
- As a Software Quality Engineer III, you’ll champion quality for our platform and products to provide the best possible ticket purchasing experience for our millions of users
- By acquiring an intimate understanding of our products and how our customers, employees, and partners use them, you’ll partner cross-functionally to apply maximum coverage for our applications
- Our Quality Engineers are highly collaborative, working closely with engineers, designers, and product owners to develop effective tests and document requirements
- Work in an agile team using Mabl automated testing tool (along with many other testing frameworks)
- Leverage automated testing suites, explore edge cases and drive quality with our development teams
- Partner with quality engineers to simplify and modernize our testing tools and techniques to ensure code maximum coverage and constantly improve the ways we test our products
- Our quality engineers are embedded within delivery teams and use BDD (behavior-driven development) to prevent defects before they are found
- Execute different types of tests (e.g., exploratory tests, regression tests, UI tests, et al.), assist in driving resolution, and develop automated tests to continuously assess and improve test coverage
- Facilitate root cause analysis for production incidents, identify trends and weak points, suggest corrective actions, and help coordinate remediation
- 30 days in:
- Complete new hire orientation, gaining the resources you need to be successful
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers
- Acclimate to team and company norms, business objectives, and Vivid Seats values
- Develop basic understanding of applications, tech stack, and development process
- 90 days in:
- Enhance our approaches, methods, or technologies to mitigate risks and improve efficiencies
- Build, maintain, and leverage internal and external relationships to achieve progress and advance objectives
- Apply technical learnings that align with the product roadmap to overall department and organizational goals that drive company initiatives forward
- Contribute to team planning, estimations and software design sessions
- 180 days in:
- Design and implement process improvements that positively impacts the team
- Mentor others, playing an active role in elevating the skill sets of those you work with
- Guide the team's work so that it fits into the larger team and engineering group objectives
- Produce and deliver clean, correct code that drives team and company tech goals forward
- Improve efficiency in core systems and applications managed by the team and contribute to engineering group objectives
Our take
Founded in 2001, Vivid Seats is one of the leading online ticket marketplaces. The event tickets market is one of the biggest out there, expected to reach almost $85 billion by 2027, and the company has secured its place within it with partnerships with big players like ESPN, RollingStone, and the NBA.
The company's strategy has so far been based on massive public exposure through heavy spending on digital advertising, which has brought it great success to date. Its connects millions of buyers with thousands of ticket sellers each year, covering hundreds of thousands of different events.
Vivid Seats boasts high revenues and sustained growth, and went public in 2021. Following its listing on the NASDAQ, the company has been focusing on expanding operations and broadening its tech capabilities. A recent development is the company's Vivid Picks app, which combines live event and gaming experiences to target changing trends in the events ticket space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
42% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2014
$5.2m
SERIES A
Mar 2012
$3.9m
ANGEL
Total funding: $9.7m
Company benefits
- Health, dental and vision packages: BCBS PPO, HSA and HMO plans, mental heath and telehealth programs.
- Retirement and savings programs, continuing education opportunities, and rewarding performance incentives.
- PTO, mental health days, and maternity/paternity policies.
- Company-wide town-halls, hackathons, product demos, in-office happy hours, holiday and summer events, company-sponsored sports leagues and competitions.
- Gym membership fees, wellness weeks, access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces.
- Hybrid working arrangements at accessible office locations. Company-provided laptops, monitors, & software in-office. Room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.
Company values
- We Raise the Bar: We shape our industry – we are the competition. We’re ambitious and disciplined teammates who make smart plays and get better every day.
- We Create Exceptional Experiences: Whether we’re engaging a fan, seller, partner, or teammate, we don’t compromise when it comes to their experience. We hold ourselves accountable and lean into every connection to make the moment count.
- We Embrace Change: In our world, the only constant is change and we’re ready for it. As a team, we’re energized by working with speed and agility to anticipate; we’re unafraid to be self-critical and we drive relentlessly to get the best results.
- We Enhance Communities: We invest in our communities inside and out. We’re united in raising awareness around causes close to our hearts and are passionate about giving back.
- We Commit as a Team: Above all else , we’re one team that trusts and supports each other –our unity gives us the strength to tackle even the most difficult challenges facing our business. Driven in our pursuit of the optimal, we constructively voice our perspectives, and when the best play is called, we move forward together.
Company HQ
West Loop Gate, Chicago, IL
Articles
Leadership
Eric Vassilatos
(Co-founder)Also Principal at Magnolia Capital and Managing Partner at SkyBox capital.
Stan Chia
(CEO)Board Director at 1871, and Board Member at the Georgia Institute of Technology. Former COO of GrubHub.
Salary benchmarks
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