Fraud Operations Analyst, Wealthfront

• 1-3 years of fraud investigations experience in the financial services industry
• Strong research and investigation skills, including synthesizing large amounts of information and evaluating transaction data
• Experience investigating fraud typologies such as Wire, ACH, Debit Card, Online Account Takeover, Identity Theft, Elder Financial Exploitation, and New Account Fraud
• Ability to manage competing priorities and adapt quickly in a dynamic, fast-paced environment
• Strong attention to detail and ability to produce accurate, well-documented work
• Ability to make sound, risk-based decisions with limited information
• Excellent written and verbal communication skills
• Strong collaboration skills and ability to work effectively with cross-functional teams
• Embody the qualities of being a true team player - curiosity, humility, intelligence, and openness to both positive and constructive feedback
• Demonstrated curiosity and a proactive approach to identifying patterns and emerging risks

Desirable

• Wealthfront is currently hiring a fully remote Fraud Operations Analyst I to be responsible for daily fraud monitoring and investigation functions
• Fraud Operations is a division of Wealthfront Brokerage and works closely with Brokerage Operations, Compliance, and all other divisions of Wealthfront Corporation, including the engineering and product teams
• Assist in the identification of unusual financial activity indicative of money laundering, financial fraud and/or financial crime
• Conduct complex investigations aimed at identifying criminal activities and preventing fraud on our platform
• Perform data-driven analysis to identify vulnerabilities and/or proactively determine potential issues or areas of improvement
• Perform thorough analyses of account and transaction history to detect and elaborate on established patterns related to fraud and anti-money laundering (AML) typologies
• Conduct holistic account and transaction monitoring in support of Wealthfront’s BSA/AML and Sanctions programs
• Coordinate fraud investigations and recoveries with contra firms
• Present findings of investigations to different stakeholders within the firm
• Create, implement, and update policies and procedures to further develop Wealthfront’s anti-financial crime and transaction monitoring program
• Research fraud, identity and user behavior to contribute to rules, models and other detection systems
• Maintain subject matter expertise and ensure work completed adheres to applicable regulations, policies, and procedures
• Assist in the identification of process improvements and automation opportunities
• Coordinate with Financial Crimes Compliance to ensure fraud and non-fraud-related cases are properly escalated for investigation and SAR filing consideration
• Partner with Engineering teams to implement automated solutions
• Work with other product areas to develop new data driven controls for optimizing user experience while detecting and preventing fraud
• Work with our support team to resolve client inquiries