Lead Technical Writer, Observe
Data observability & management
Posted today
Data observability & management
201-500 employees
Posted today
201-500 employees
Company mission
To become the market leader in observability by turning the world's business data into information.
Role
Who you are
- 4+ years of full-time work experience as a technical writer or equivalent role
- Exemplary technical writing skills. You cut quickly through jargon, write and rewrite until your meaning is crystal-clear and digestible to a wide audience
- Prior experience with "docs-as-code" publishing tools like Sphinx/Markdown/Read-the-Docs, and source code management tools like GitHub
- Ability to work autonomously, be proactive, prioritize, communicate, and function in a productive team
- (Ideal candidate: Hands-on experience with other monitoring/observability solutions, such as Grafana, Prometheus, Elasticsearch, Splunk, Datadog, New Relic)
- (Ideal candidate: Proficiency in programming languages like Python or Javascript and query languages like SQL or PromQL)
What the job involves
- As Lead Technical Writer, you would own one of the most important products in our portfolio: our documentation
- We are looking for someone who would bring their passion for writing and teaching to provide a documentation experience that helps users understand our platform, onboard, and ultimately built a successful Observability practice
- Serve as lead contributor and editor-in-chief of docs.observeinc.com
- Develop user guides, reference docs, tutorials, API docs, migration guides, best practices, and FAQs for a technical audience
- Maintain a documentation backlog and collaborate with Product Managers, Engineers, and UX Designers to ensure new features and updates are accurately reflected
- Review and shepherd third-party contributions to docs.observeinc.com from your Engineering and Product Management peers
- Manage a release notes process, and partner with sales and marketing to communicate major product changes to customers
- Maintain and continuously improve the docs.observeinc.com publishing pipeline and tooling
- Engage early in the product development cycle to ensure new features are intuitive and explainable to users
- (Ideal candidate: Community building and engagement with a technical user group.)
Our take
As companies increasingly depend on data-driven decision making, the data observability sector has grown in significance. Observe integrates various types of data (logs, metrics, tracing) and presents it on a single interface (Snowflake).
By leveraging Snowflake, the company utilizes a usage-based pricing model, in which customers pay only for the data they access. With a more cost-effective option relative to other data observability solutions, Observe has been able to set itself apart in the market.
Clients of Observe include Upstart Financial, Open Gov and Top Golf and the company is backed by Capital One Ventures. Its funding has enabled it to accelerate its overall pace of innovation while extending into reliability, acting upon the data, adapting, and optimizing its analysis and integration. Observe is well-positioned to remain a top provider in the data observability sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2024
$30m
SERIES B
Mar 2024
$115m
SERIES B
Total funding: $289.5m
Company benefits
- Comprehensive Insurance Coverage (Health/Dental/Vision/Disability/Life)
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Mental Health Care
- PTO, Bereavement Leave, Paid Holidays, Sick Days
- Family Medical Leave, Fertility Assistance, Maternity & Paternity Leave, Military Leave
- 401(k)
- Equity Incentive Plan & Stock Options
- Flexible Hours & Work From Home
- And More!
Company values
- Providing a High Quality Customer Experience
- Dedication
- Innovation
Company HQ
Downtown, San Mateo, CA
Articles
Leadership
Jacob Leverich
(VP of Engineering)Co-Founder of Kuro Labs. Previously worked as Director of Engineering at Splunk.
Philipp Unterbrunner
(Director of European Operations)Previously worked as a Software Engineer at Facebook. Founding Engineer at Snowflake Computing. Previous Senior Member of the Technical Staff at Oracle and worked as a Software Engineer at Philotech GmbH.
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