Enterprise Solution Manager, Lilt
Plus equity
More information about location
2 days a week in office (Emeryville, CA)
AI solution for enterprise translation and content creation
Open for applications
AI solution for enterprise translation and content creation
201-500 employees
Open for applications
Plus equity
More information about location
2 days a week in office (Emeryville, CA)
201-500 employees
Company mission
To make the world's information accessible to everyone regardless of where they were born or which language they speak.
Role
Who you are
- 5+ years of experience in technical solution design and implementation for enterprise software
- Proven track record of managing complex technical projects with multiple stakeholders
- Strong technical aptitude with the ability to understand and communicate complex solutions
- Excellence in customer-facing communication, business acumen and relationship management
- Experience in driving customer adoption and success metrics
- Strong project management and organizational skills
- Ability to navigate and resolve challenging customer situations
- Background in localization or enterprise software preferred
What the job involves
- As an Enterprise Solution Manager, you will lead the technical implementation and customer onboarding journey for LILT's most strategic and complex enterprise customers
- You will be responsible for ensuring rapid customer adoption and value realization through expert solution design and seamless coordination across pre-sales and post-sales teams
- Lead onboarding coordination and related customer-facing communication for our most strategic and complex customers
- Support the solution design process while developing and maintaining comprehensive technical solution specifications
- Drive customer onboarding to completion within 30 days of sale (10 days for accelerated motion)
- Coordinate across product, customer engineering, and customer success teams to ensure successful deployment
- Manage technical support throughout the onboarding phase
- Lead day to day customer communications and expectation management, in partnership with CSM and AE
- Create and execute project management plans aligned with post-sales team
- Drive platform and connector adoption to achieve customer outcome metrics
Our take
Widely available tools like Google Translate are not fit for complex, operationally intense processes that require expert translations. Manual methods of yesterday can't scale with the volume of digital information produced in the world today. Lilt works with companies, schools, and government agencies to provide AI-powered enterprise language translation. Lilt’s platform combines a translation management system and neural machine translation with human language experts to create a “human-in-the-loop” approach.
While companies like AI Translate offer intelligent machine translations, they still have linguists fine-tune and correct the texts afterward. With the Lilt platform, AI and humans work in collaboration through the text together, with the AI making real-time sentence suggestions and the linguist reviewing them immediately. This collaboration creates 3-5x better efficiency compared with traditional human-only translation services, aiding in Lilt's substantial rounds of funding.
Clients such as Asics, Canva, and Digital Ocean use Lilt technology for urgent campaigns and large-scale localisation projects. Recently, Lilt launched its V3.5 translation models, which improve quality by 15% to 20%, significantly enhancing translation accuracy and efficiency. Additionally, Lilt appointed a new Chief Revenue Officer to propel growth and scale, emphasising its commitment to expanding its market presence and improving its services further.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$55m
SERIES C
May 2020
$25m
SERIES B
Total funding: $91.9m
Company benefits
- Compensation: Meaningful equity, 401(k) matching, and flexible time off plus company holidays
- Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
- Paid parental leave is provided after 6 months
- Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
Company HQ
Emeryville, CA
Leadership
John DeNero
(Chief Scientist)Earned a PhD in Computer Science from the University of California, Berkeley. Previously Teaching Professor at UC Berkeley for 7 years and Senior Research Scientist at Google for 4 years.
Spence Green
(CEO)Earned a Ph.D. in Computer Science from Stanford University. Previously Research Assistant - Computer Science at Stanford University for 6 years and Fellow at XSeed Capital for 1 year.
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