Enterprise Solution Manager, Lilt

Salary not provided

Plus equity

Senior and Expert level

Boston

New York

San Francisco Bay Area

More information about location

2 days a week in office (Emeryville, CA)

AI solution for enterprise translation and content creation

Job no longer available

AI solution for enterprise translation and content creation

501-1000 employees

B2BLanguagesCommunicationSaaS

Job no longer available

Salary not provided

Plus equity

Senior and Expert level

Boston

New York

San Francisco Bay Area

More information about location

2 days a week in office (Emeryville, CA)

501-1000 employees

B2BLanguagesCommunicationSaaS

Company mission

To make the world's information accessible to everyone regardless of where they were born or which language they speak.

Job

Company

Role

Who you are

5+ years of experience in technical solution design and implementation for enterprise software
Proven track record of managing complex technical projects with multiple stakeholders
Strong technical aptitude with the ability to understand and communicate complex solutions
Excellence in customer-facing communication, business acumen and relationship management
Experience in driving customer adoption and success metrics
Strong project management and organizational skills
Ability to navigate and resolve challenging customer situations
Background in localization or enterprise software preferred

What the job involves

As an Enterprise Solution Manager, you will lead the technical implementation and customer onboarding journey for LILT's most strategic and complex enterprise customers
You will be responsible for ensuring rapid customer adoption and value realization through expert solution design and seamless coordination across pre-sales and post-sales teams
Lead onboarding coordination and related customer-facing communication for our most strategic and complex customers
Support the solution design process while developing and maintaining comprehensive technical solution specifications
Drive customer onboarding to completion within 30 days of sale (10 days for accelerated motion)
Coordinate across product, customer engineering, and customer success teams to ensure successful deployment
Manage technical support throughout the onboarding phase
Lead day to day customer communications and expectation management, in partnership with CSM and AE
Create and execute project management plans aligned with post-sales team
Drive platform and connector adoption to achieve customer outcome metrics

Our take

Widely available tools like Google Translate are not fit for complex, operationally intense processes that require expert translations. The manual methods of yesterday can't scale to the volume of digital information produced today. Lilt works with companies, schools, and government agencies to provide AI-powered enterprise language translation. Its platform combines a translation management system and neural machine translation with human language experts to create a “human-in-the-loop” approach.

While companies like AI Translate offer intelligent machine translations, they still have linguists fine-tune and correct the texts afterwards. With the Lilt platform, AI and humans work together on text, with the AI making real-time sentence suggestions and the linguist reviewing them immediately. This collaboration delivers 3-5x greater efficiency than traditional human-only translation services, which has aided Lilt's substantial rounds of funding.

Clients such as Asics, Canva, and Digital Ocean use Lilt technology for urgent campaigns and large-scale localisation projects. Recently, Lilt launched its V3.5 translation models, which improve quality by 15% to 20%, significantly enhancing translation accuracy and efficiency. Additionally, Lilt appointed a new Chief Revenue Officer to drive growth and scale, underscoring its commitment to expanding its market presence and further improving its services.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

2% employee growth in 12 months

Glassdoor (4.2)

Company

Funding (last 2 of 4 rounds)

Apr 2022

$55m

SERIES C

May 2020

$25m

SERIES B

Total funding: $91.9m

Company benefits

Compensation: Meaningful equity, 401(k) matching, and flexible time off plus company holidays
Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
Paid parental leave is provided after 6 months
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle

Company HQ

Emeryville, CA

Leadership

John DeNero

(Co-Founder & Chief Scientist)

Earned a PhD in Computer Science from the University of California, Berkeley. Previously Teaching Professor at UC Berkeley for 7 years and Senior Research Scientist at Google for 4 years.

Spence Green

(CEO)

Earned a Ph.D. in Computer Science from Stanford University. Previously Research Assistant - Computer Science at Stanford University for 6 years and Fellow at XSeed Capital for 1 year.

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