Senior Operations Manager, Jackpocket

• 8+ years of work experience, 6+ years of management experience
• Willing and able to work late nights and weekends
• Bachelor's Degree or equivalent relevant experience
• Technically proficient and able to perform technical troubleshooting
• Ability to identify areas of improvement and create strategy for future growth & company-wide initiatives
• Ability to handle emergencies and create contingency plans in case of disruptions
• Experience hiring, managing, scheduling, and developing a large roster of mostly part time operational staff
• Experience with personnel management including hiring and firing, familiarity with TX employment law
• Enthusiastic about learning, creating structure, and willing to jump in and help wherever is needed

Desirable

• As Jackpocket’s Texas based Senior Ops Manager, you will lead all local personnel and take ownership of all regional operational functions
• You will become an SME on Jackpocket’s inner workings, establish and implement standard operating procedures, and continually hire, train, and develop a large team of operations staff
• Lead and manage Jackpocket fulfillment center operations in Texas
• Actively manage a team of employees and participate in day to day lottery ticket processing activities
• Develop and deliver new hire training and facilitate ongoing learning and development for staff
• Establish and maintain best practices and standard operating procedures in collaboration with Ops peers and leadership
• Continually evaluate performance and efficiency and implement procedural and tactical improvements
• Set team and individual level goals, track OKRs, and provide ongoing coaching and mentorship to drive performance
• Handle day-to-day employee scheduling, approve timecards, update standard operating procedures, and make sure associates are prepared for the day and working in a safe environment
• Monitor supply delivery, inventory management, manage regular cleaning and maintenance schedules, and troubleshoot and system or facility issues
• Perform cash balance reporting, execution of initiatives and directives, and additional duties as required
• Assist with launching new markets
• Audits their own fulfillment centers and staff to uphold standards and guidelines