Web Marketing Lead, Plaid

• 10+ years of experience in growth marketing, web marketing, or product-led growth roles, with increasing leadership responsibility
• Proven track record of owning and scaling a website as a measurable growth and revenue channel – you can point to specific CRO wins, organic traffic improvements, or conversion rate lifts you've owned end-to-end
• Experience driving pipeline, conversion, and product adoption through web optimization and experimentation
• Strong leadership experience, including building and managing high-performing teams
• Deep expertise in web analytics (GA4, Mixpanel, or similar), A/B testing platforms (Optimizely, VWO, or similar), and experimentation frameworks
• Experience working cross-functionally with Product, Engineering, Design, and Sales
• Excellent cross-functional communication skills – you can translate web strategy into terms that resonate with engineers, PMMs, and executives alike
• A bias toward experimentation: you form hypotheses, test them, and iterate quickly without needing to be perfect out of the gate

Desirable

• The Web Marketing Team at Plaid is a collaborative, user-first team that partners closely with Product, Engineering, Design, Sales, and Marketing to bring Plaid's solutions to market and scale their adoption globally
• We're looking for a Web Marketing Lead to own and evolve plaid.com into a best-in-class growth engine spanning product discovery, education, and conversion
• This role is responsible for defining how millions of developers, businesses, and consumers experience Plaid for the first time – and how we turn that interest into product adoption, qualified pipeline, and revenue
• Sitting within the Growth Marketing organization, you'll operate at the intersection of marketing, product, and data – treating the website as a dynamic, experiment-driven product. You'll define strategy, drive execution, and build a high-performing team that continuously improves the end-to-end web journey from first touch through activation
• This includes owning Plaid's organic search and answer engine presence, ensuring we show up where developers and businesses are actively looking for solutions
• This is a hands-on leadership role for someone equally comfortable in a strategy doc and a CMS, and who gets genuinely excited about turning website data into conversion lift
• Own plaid.com as a Growth and Revenue Engine
• Define the growth strategy and roadmap for plaid.com, owning performance across product pages, docs entry points, campaign landing pages, and conversion surfaces – while partnering with Brand, Content, and Design on the vision and experience for flagship pages like the homepage
• Be directly accountable for website-sourced pipeline, conversion, and key revenue metrics
• Optimize performance across key surfaces including homepage, product pages, docs entry points, campaign landing pages including event registration, and our blog
• Act as the internal expert on web performance, user journeys, and competitive benchmarks – setting the bar for what great looks like
• Lead and Scale a High-Performing Team
• Build, manage, and develop a world-class web marketing team across strategy, operations, SEO/AEO, content management, and experimentation
• Foster a culture of ownership, velocity, and continuous learning
• Establish clear goals, processes, and operating rhythms to drive impact – running structured workflows that keep the team moving quickly without sacrificing quality
• Drive Experimentation and Continuous Optimization
• Build and scale a rigorous experimentation program to improve conversion, activation, and self-serve growth
• Lead development of hypotheses, testing strategies, and measurement frameworks – forming hypotheses, running tests, and iterating fast
• Drive operational excellence through scalable systems, including automation of page creation, testing, and optimization workflows
• Improve End-to-End User Journeys
• Shape the full web experience from first visit through signup, demo request, or sales engagement
• Optimize for both developer audiences (self-serve, docs-driven journeys) and business buyers (solution evaluation and sales handoff)
• Use user research, behavioral analytics, and market insights to inform messaging, information architecture, and UX across the site
• Identify and remove friction across acquisition, education, and conversion flows
• Own and develop central web narrative strategy
• Develop a centralized approach to storytelling through our website, including our homepage experience and iterating on Plaid’s story through the lens of web
• Partner with Product Marketing to translate product strategy and positioning into clear, high-impact web experiences – bringing together different product areas into cohesive plans
• Collaborate with Product, Engineering, and Design to prioritize and ship improvements to site experience and infrastructure
• Work closely with Growth Marketing and Sales to improve campaign performance and pipeline conversion
• Collaborate with the Brand team to maintain visual and narrative consistency across plaid.com
• Drive Technical Excellence
• Own the web tech stack (CMS, tag management, analytics instrumentation) — ensuring proper GTM setup, pixel management, and event tracking
• Ensure SEO/AEO best practices are built into every web initiative: technical hygiene, structured data, page speed, and content architecture
• Work with RevOps and Marketing Ops to ensure web form integrations, lead routing, and attribution are functioning cleanly