Junior Technical Consultant, Zivver
Dutch Speaker
+ Stock options
Secure digital communications platform
Job no longer available
Secure digital communications platform
101-200 employees
Job no longer available
+ Stock options
101-200 employees
Company mission
To power the next generation of secure digital communications.
Role
Who you are
- Are you ready to dive into a world where technical challenges are your playground?
- We're on the lookout for problem-solvers like you to become our new Technical Consultant
- With your high-energy approach and knack for communication, you'll be the go-to product guru for both customers and teammates
- You know the challenges our customers face when maintaining workplaces with dozens of different applications
- You've been there, you've done that
- So if you want to grab technical challenges by the horn and define solutions, then we have THE role for you
- You have basic knowledge of or have taken coursework in AD(FS), SSO, remote deployment systems, Azure, PowerShell, and/or SaaS solutions
- You have a strong willingness to learn how to translate customer needs into features and functionalities
- You are eager to develop your skills in troubleshooting issues in software configuration and identifying bugs
- You are a recent graduate with up to 1 year of work experience or relevant internship experience in a technical systems / consulting role
- You are customer-oriented, problem-solving, and solution-focused
- You have a Master’s degree in a STEM field
- You are fluent in Dutch and English, both written and verbal
What the job involves
- Here's the scoop: you'll be the master of two realms
- On one side, you'll be solving technical questions, ensuring solutions are flawlessly implemented
- Working directly with customers alongside the project lead to ensure the smooth implementation of Zivver
- You start your day by grabbing a coffee and join the online daily start with the whole support team for today’s hot topics
- A new release took place yesterday, so you check the platform's health, and notice that usage numbers have gone down for one customer
- You proactively contact the customer and assist them before they begin receiving outage reports from their users
- As it turns out, a simple renewal of ADFS Metadata does the trick
- At the end of the morning you have an online meeting with one of our bigger customers
- Since the rollout they’re experiencing performance problems in their workplace environment
- Together with the project lead you discuss our action plan on how to diagnose the problem and how to solve it
- In collaboration with the customer you take a deep dive into their infrastructure
- You make sure their network is optimally configured for Zivver, the right registry keys are being used and analyze the problem to the finest detail
- Together you figure out that the ISP is slowing down traffic to Zivver's back-end and advise the customer to make the required changes
- After updating your customers, it’s workshop time with a large insurance company
- The task is to integrate Zivver's secure mail function with their CRM systems
- You lead the session, beginning with Zivver's architecture for clarity
- Next up, you outline Zivver's solutions for third-party integration and discuss use cases for both CRM systems, toggling between functional and technical challenges
- Participants agree on next steps, and you follow up with a recap and additional documentation
- Act as a Trusted Advisor and Subject Matter Expert (SME) for our customers and partners
- Troubleshooting technical issues at our customers
- Assess customer’s business & technology requirements, and translate into technical solutions
- Deliver billable technical consulting and advisory services, including technical workshops, design reviews, architecture workshops, product extensions/integrations, solution & performance optimizations, and supporting ad-hoc technical queries
- Coach team members in their technical learning path
- Improve the customer experience of our platform, by working with our product team and developers
Our take
Organisations are increasingly utilising instant messaging applications for external and internal communication, as they are a faster and cheaper mode of communication. With this, it becomes increasingly important to secure the messaging infrastructure as these communication environments are less secure.
Zivver offers a secure communications platform for organisations, especially those in regulated industries such as government, law and healthcare, to enable secure communication, namely through email data protection and secure file transfer. Cloud-based secure messaging products and solutions that offer this security is a market expected to grow rapidly - and indeed, Zivver has been recognised as one of the fastest-growing technology companies according to Deloitte.
Similar companies offering solutions for organisation communications include Realtyme and Netsfere. Zivver plans to continue adding other useful features to their product such as digital signatures, secure forms and secure video. It will invest its capital, backed by DN Capital and SmartFin, to continue market expansion in the UK as well as other international markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2020
$16.9m
SERIES A
Oct 2018
$7m
SERIES A
Total funding: $27.4m
Company benefits
- Unlimited holidays
- Fired-up environment
- Zivver's Hummingbar
- HQ in Amsterdam
- International diverse team
- Internet allowance
- Home office support
- Lunch & snacks at HQ
- Company parties
- Pension plan
- Personal growth
- Referral bonus
- Travel reimbursement
- Work from anywhere
Leadership
Wouter Klinkhamer
(CEO)Progressed at Gupta Strategists from a Strategist in 2005 to Director in 2013. Co-founded Zivver in 2016, initially serving as COO, before becoming CEO in 2020.
Rick Goud
(CIO)Experience as a Strategist at Gupta Strategists from 2009-2015. Co-founded Zivver in 2016, initially serving as CEO, before becoming CIO in 2020.
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