Customer Support Specialist, Shine
French Speaker
€32-40k
More information about location
5 days a week in office
Online banking management platform
Job no longer available
Online banking management platform
201-500 employees
Job no longer available
€32-40k
More information about location
5 days a week in office
201-500 employees
Company mission
To simplify the daily life of business leaders and freelancers to allow them to focus on what really matters: their success.
Role
Who you are
- You have prior experience in a customer support role, ideally in a SaaS company,
- You have an excellent command of French, especially in writing, with clear expression
- You are empathetic and can put yourself in your customers’ shoes : customer satisfaction is a top priority for you,
- You thrive in teamwork: you’re not afraid to ask for help or offer support when needed. You’re also open to feedback and self-improvement,
- You’re proficient with collaborative tools like Slack, Notion, Intercom, or similar,
- Ideally, you have knowledge of the banking sector or the administrative challenges of self-employed professionals, but this is not mandatory!
- French is your native language, or you speak/write it fluently and perfectly, and you have at least a professional level of English. (mandatory)
What the job involves
- For this position, we are recruiting on a Tuesday-to-Saturday schedule. You will be supported by the entire team during the week
- By joining us as a Customer Support Specialist, you'll play a key role in shaping the customer service of tomorrow
- Marcus, our Global Customer Service Director, ensures operational excellence in Europe,
- In France: Minh, our Head of Customer Support, driving impactful projects and supporting five talented Customer Support Team leads
- In France: five teams, each led by a CS Team lead - including Marion, your future manager - working to deliver tailored solutions to our customers
- By joining one of these teams, you’ll become the go-to contact for our customers and directly responsible for their experience with Ageras
- To assist them in managing their professional accounts (bank cards, transfers, direct debits) and simplify their administrative tasks so they can focus on their core business
- Providing the most comprehensive and high-quality responses to entrepreneurs and small businesses contacting Ageras via email, chat or phone,
- Investigating complex cases related to bank accounts, administrative issues, or insurance,
- Prioritizing the requests in your portfolio, choosing the best channel (email, chat or phone) to understand and resolve your customers’ situations,
- Developing a strong attention to detail that allows you to anticipate the “little extra” that reassures and retains our customers,
- Proactively communicating with your team members and other departments at Ageras (Sales, Product, Compliance, etc.) to handle specific situations
Application process
- We usually respond within a week
- An initial interview (45') with Anne-Lucie (Talent Acquisition Specialist),
- A video interview (45') with Marion (CS Team Lead),
- A case study with a presentation to Marion and Edouard (CS Team Lead - Phone Squad),
- A half-day immersion when we will talk about your soft skills (in English), and you will meet your potential future colleagues
Our take
Many people dream of starting a business, but the stresses of banking and accounting prevent them from ever doing so. Hiring accountants is expensive and traditional bookkeeping platforms are failing to meet the demands of today's fintech landscape, showing the demand for an updated take on business banking software.
Shine provides an online banking management platform, offering banking and accounting services for SMEs, freelancers, startups, and agencies. The company's financial experts handle the accounting to free up time, in addition to offering consulting services for business growth and creation.
The rise of open banking has resulted in the fintech industry becoming oversaturated with startups, but Shine shows great potential to stand out due to its comprehensive accountancy services for any business size. Through this approach, the company aims to make online banking services more flexible and accessible whilst providing its customers with insightful and up-to-date financial advice.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2018
$8.4m
EARLY VC
Jul 2017
$3m
SEED
Total funding: $11.3m
Company benefits
- 👩💻 1 day of freelancing per month: The opportunity to put yourself in the shoes of our customers (with a free premium account!)
- 👪 8 weeks second parent leave + 3 days sick child leave
- 💚 Mutuelle: 100% health coverage for you and your family
- 🌏 Work from our Parisian offices or from your home (in France and in some European countries): Shine takes care of a furniture leasing to settle in well at home or a coworking space near you
- 🍱 Restaurant tickets: €9.05 per day for your lunches
- 🎶 Culture budget of €275 per year to buy books or listen to music
- 🤸 Sports pack: €300 per year to take care of yourself
- 🚴♂️ Bike + transport: Participation in transport costs, on folding seat or cycle path (Shine reimburses the kilometers made by bike!)
- ☀️ 8 to 10 days of RTT per year for all
- 🏝 1% holiday bonus paid in June
Company values
- 💖 Solidarity first - Solidarity is the cement of teamwork: we never hesitate to roll up our sleeves to help a team member or a client
- 💬 Honesty is the best policy - No trust without honesty! We ensure that our feedback is complete and constructive, and that we are always transparent with our users
- 🌝 Be ambitious, be humble - We are convinced that everything is possible if we tackle it together, but we remain aware of the path that always remains to be traveled. “It's always day one!”
- 💎 Build GEMs - We pay extreme attention to detail. We see ourselves a bit like craftsmen, who put their passion and expertise at the service of their customers
Company HQ
Mail, Paris, France
Articles
Leadership
Nicolas Reboud
(CEO)Experience as Senior Consultant for Auriverde. Co-founder of Mayoz from 2010 to 2013, and of Printic from 2013 to 2017.
Raphael Simon
(CTO)Experience as Co-founder of SAIO from 2013 to 2015. Lead Developer for Printic from 2015 to 2016.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Shine
- Beyond this mission, we aspire as a company to have a positive social and ecological impact. We are committed to fostering diversity and inclusion within teams as well as within our community.
Share this job
View 4 more jobs at Shine