Technical Support Engineer, Slick
(L2)
£40-50k
Booking software for salons and barbers
Job no longer available
Booking software for salons and barbers
21-100 employees
Job no longer available
£40-50k
21-100 employees
Company mission
To help hair and beauty salons grow with our end to end salon management platform.
Role
Who you are
- Experience in SaaS/startups where pace and ambiguity are high
- Experience in a technical support / application support / QA / junior dev / operations / implementation type role (or strong self-taught technical experience with evidence)
- Strong troubleshooting instincts (breaking problems down, validating assumptions, checking edge cases)
- Comfortable using browser tools (network tab, console) to diagnose web issues
Desirable
- Familiarity with web applications: HTTP requests, cookies/sessions, forms, permissions
- Comfort reading code or working closely with engineers using technical language
- Experience with Jira (or similar), Slack, Intercom (or ticketing tools)
- Ability to write excellent bug reports for developers (steps, context, expected vs actual, impact)
- Exposure to Django or other web frameworks
- Basic SQL/data literacy (e.g. filtering records, sanity-checking data)
- Experience with logging/monitoring tools (e.g. Sentry)
What the job involves
- This is a hands-on role at the heart of Slick - perfect for someone who loves solving tricky problems, learning how things work, and making a visible impact. You’ll be the person who takes urgent, high-impact issues escalated from Customer Support and: figures out what’s happening narrows down the root cause documents it clearly escalates to Engineering when appropriate keeps customers updated calmly and professionally You’ll also support our highest-value accounts, sometimes liaising with their internal technical teams (e.g. IT, web teams, payments, etc.) to separate what’s on Slick’s side vs theirs. Many investigations are not “quick fixes”. Some take time, persistence, and technical thinking - including cases where the issue is hard to reproduce.
- Key responsibilities include: Defect triage & investigation, technical debugging & escalation, customer communication & stakeholder management and process improvement & documentation
Salary benchmarks
Our take
As with many brick-and-mortar industries, salon owners struggle with empty chairs and outdated, often complicated administrative software. Indeed, 65% of beauty salons rely on pen and paper for their admin. Slick was founded as an easy-to-use platform for salon businesses that helps with booking and payments.
Founded in 2017, Slick benefited from endorsement from L'Oréal and a partnership with leading London salon owner Samantha Cusick. Its software claims to save salon managers 20 hours a month on admin and boost profits by 25%.
With 2021 seed funding behind it, Slick is empowering more than 8,000 salons across the UK and partnered with Meta and Stripe. Focusing on an overlooked industry, Slick is doing for salons what automation has done for the hospitality and dining sector.
Steph
Company Specialist at Welcome to the Jungle
Company
Company HQ
Kensington, London, UK
Leadership
Steph Madgett
(Co-Founder & CEO)Previously a Fund Manager at Schroders and worked in European Equity Sales at UBS.
Robert Smith
(Co-Founder & CCO)Previously Head of Personal Care at Phillips, a Group Product Manager at L'Oreal and an Accessories Marketing Manager at Renault.
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