Customer Success Manager, AiDash
$100-140k
OTE
Salary includes a base salary and an annual performance-based bonus. Offers equity
Geospatial analytics
Be an early applicant
Geospatial analytics
201-500 employees
Be an early applicant
$100-140k
OTE
Salary includes a base salary and an annual performance-based bonus. Offers equity
201-500 employees
Company mission
To create a greener, cleaner, safer planet from space.
Role
Who you are
- If you care about helping customers succeed and want to work on meaningful infrastructure challenges, we’d love to hear from you!
- 3+ years of experience in Customer Success, Account Management, or related post-sales roles within B2B SaaS or infrastructure sectors
- Strong communication and relationship-building skills across all levels of the customer organization - from field managers to senior executives
- Highly organized and dependable, with a proven ability to manage multiple accounts and competing priorities effectively
- Quick learner and confident in explaining software platforms and data dashboards to diverse audiences
- Experience working with utilities, infrastructure operators, or field-heavy industries is a strong plus
What the job involves
- We're looking for a Customer Success Manager (CSM) to drive long-term success for our strategic North American customers. As the primary point of contact for a portfolio of active SaaS accounts, you'll own customer satisfaction, engagement, and retention - ensuring our customers consistently realize value from our platform
- You’ll build trusted relationships across all levels, from field managers to executive stakeholders, becoming a go-to partner in their day-to-day operations and long-term planning. You’ll join a high-impact Customer Success team made up of CSMs, Product Consultants, and Project Managers - all committed to delivering measurable outcomes together
- This is a high-ownership, relationship-focused role perfect for someone who loves supporting real-world operations, thrives in fast-paced environments, and brings proactive energy and follow-through to everything they do
- Our customers are on the front lines of the energy transition, climate adaptation, and infrastructure modernization. This role gives you a seat at the table with decision-makers who are responsible for keeping the lights on, managing vegetation risk, and meeting regulatory standards. You’ll join a team that’s collaborative, mission-focused, and committed to delivering outcomes that matter
- This role offers a path to expand your impact - whether deepening relationships in strategic accounts, mentoring others, or helping shape the future of customer experience at AiDASH
- Own a portfolio of multi-year AiDASH customers, driving deep engagement, strong adoption, and long-term retention
- Build and maintain trusted relationships with customer stakeholders across field teams, operations, and leadership
- Lead regular check-ins, training sessions, and strategic planning meetings to keep customers informed, aligned, and empowered
- Monitor product usage, customer health, and feedback to proactively surface risks and uncover new opportunities
- Collaborate closely with Product Consultants, Project Managers, Support, and Sales to solve challenges and improve customer outcomes
- Play a key role in renewals and expansion efforts, working hand-in-hand with Sales to grow customer value and impact
Our take
The growing constellations of satellites delivering high definition earth imaging, along with advancements in AI, have spawned a flourishing business in ‘digital twins’ for global asset management. These digital data-compilation copies of on-the-ground locations can be used to help predict and mitigate the effects of climate disaster events - which cost the US billions of dollars each year.
AiDash’s various products help manage disaster and disruption, wildfires, and vegetation monitoring. The latter service, its original one, has a host of high-profile global clients, such as National Grid. The company's expansion into climate resilience demonstrates a keen awareness of both its techs potential and the direction of the market - with environmental issues becoming even more of a hot topic in recent years.
The company has done well to prove its agility, which may well enable it to stay ahead of more specified rivals as they enter the scene. This includes companies like Kettle and Technosylva which operate in the predictive climate analytics space. AiDash's comparatively diverse offering should help it retain a competitive edge, as, off the back of an oversubscribed $50 million in Series C, it prepares for heightened global expansion efforts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2024
$58.5m
SERIES C
Nov 2022
$10m
LATE VC
Total funding: $101.5m
Company benefits
- Multiply your growth - Grow into your best self while you are helping us grow. Where are you on your career path? How can we help?
- Know your view is valued - Your concepts, your perspectives, your opinions, your creativity
- Balance work with life - You’ll need personal time for the things that matter. You’ll have it
- Get world-class rewards - Comprehensive benefits, ESOPs and other perks
Company HQ
West Valley, San Jose, CA
Leadership
Abhishek Vinod Singh
(CEO)Co-founded Mitrr and DbyDX Software, then moved into a SVP and COO role at Kellton Tech Solutions. Most recently spent a decade as co-founder, director, and advisor at Edureka.
Rahul Saxena
(CTO)Spent time in senior Engineering roles at Qwest Software Services and RSA Security, then went on to co-found allMemoirs and Quiklo.
Nitin Das
(Chief AI Officer)Previously directed Applied Research at Kvantum, then acted as Lead AI Scientist for Target. Additionally co-founded Uvaca Private Ltd.
Share this job
View 1 more job at AiDash