Digital Success Outreach Specialist, AuditBoard
+ Bonus program
Governance, risk, and compliance software
Be an early applicant
Governance, risk, and compliance software
501-1000 employees
Be an early applicant
+ Bonus program
501-1000 employees
Company mission
To transform the way enterprises manage their audit, risk, and compliance programs.
Role
Who you are
- Bachelor’s degree in Marketing, Business, or a related field
- Minimum of 2 years of experience in a Customer Success, Customer Experience, Customer Marketing, or a related role ideally at a SaaS company
- Proven experience in campaign management and customer engagement
- Proficiency in reporting, strong analytical skills, and the ability to summarize results and insights
- Detail oriented with strong organizational and project management skills
- Self-starter attitude, ability to work in a fast-paced environment and manage multiple priorities simultaneously
- Excellent collaborator with strong written and verbal communication skills
- Experience with email marketing tools or product adoption tools such as Marketo, Gainsight, Pendo, Chameleon, or similar is preferred
What the job involves
- AuditBoard is seeking a Digital Success Outreach Specialist to support a broad range of customer outreach efforts to drive enablement and foster engagement
- This role is integral in helping us scale our engagement with our customers throughout their post-sales journey
- It requires close collaboration with members of the Digital Experience team, other teams in Customer Advisory Services, as well as other departments
- Implement customer outreach programs to support AuditBoard’s outreach efforts via multiple channels (such as: email, in-app, customer/community hub)
- Work closely with cross-functional teams to meet internal business objectives in alignment with customer needs throughout their post-sales journey
- Personalize outreach programs with relevant segmentation based on customer attributes and usage patterns. Develop best practices for personalized outreach based on results
- Analyze outreach performance and customer segments to provide insights. Leverage results and data to refine our communication approach to better serve our customers
- Maintain relevant outreach documentation and collaborate with other customer-facing teams to ensure alignment and cohesion in our approach to customer communications
Our take
AuditBoard provides risk and compliance software for large businesses. The company's founders spent years working at the Big Four and other global enterprises, and realised that many audit activities were still taking place in Excel sheets, or using legacy software like IBM's OpenPages, which haven't kept up to date with the latest reporting requirements.
The result was an end-to-end platform for managing risk, which helps enterprises to streamline internal audit, SOX compliance, controls management, risk management, and security compliance. The top-rated cloud-based platform has won numerous awards, with the company being consistently named the market leader in Audit Management.
The company's current client list of 2000+ includes Boeing, Activision, and Priceline, and includes almost half of the Fortune 500 companies. It continues to experience rapid customer growth, with revenues in excess of $100 million with a 60% annual growth rate. The company has been ranked as one of the fastest-growing tech companies in North America for the last three years in a row, and was acquired by private equity firm Hg in 2024 for a reported $3 billion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2018
$40m
SERIES B
Apr 2017
$3.6m
SERIES A
Total funding: $43.6m
Company benefits
- Vision and dental insurance
- 8-16 weeks paid parental leave
- Company equity
- Work from home opportunities
- Health insurance
Company values
- One with the customer
- Inspiring innovation
- Cheerfully flexible
- About the assist
- Proud of what you're producing
Company HQ
Cerritos, CA
Articles
Leadership
Daniel Kim
(Co-Chair of the Board & Senior Advisor)Co-founded AuditBoard in 2014, and served as co-CEO until July 2020. Former Global Director of Internal Audit at Quiksilver and Executive Director, Corporate Audit and Compliance at International Rectifier.
Jay Lee
(Co-Chair of the Board & Senior Advisor)Co-founded AuditBoard in 2014, and served as co-CEO until July 2020. Former VP of CounterPoint, and was SVP & CFO at Tomich Brothers Seafood.
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