Global Strategic Customers Director, ServiceNow
Elevate
$173.1-302.9k
+ variable/incentive compensation. Salary based on New York City candidates. Salary for remote candidates may differ
More information about location
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$173.1-302.9k
+ variable/incentive compensation. Salary based on New York City candidates. Salary for remote candidates may differ
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 7+ years of experience in the software industry. 5+ years of Consulting, Strategy, Finance, or Sales experience, preferably related to SaaS offerings
- General understanding of SaaS deal economics and contractual standards
- Experience partnering with/supporting revenue teams and revenue leadership
- Demonstrated cross-functional Program/Project management skills including planning, scheduling, monitoring, and stakeholder reporting with multiple tasks in a dynamic environment
- Experience developing senior-executive, customer-facing deliverables
- Advanced MS Excel and MS PowerPoint skills
- Advanced problem-solving, conflict resolution, active listening, and time management skills
- Must enjoy working in a highly collaborative environment
- Experience working in a fast-paced, team environment
- Experience in matrixed management environments and strong stakeholder management skills
- Excellent presentation and communication skills
- Continuous improvement and growth mindset
- Large Deal or Corporate Strategy/Business Development experience, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc., a plus
What the job involves
- Reporting to the Global Vice President of Strategic Customers (Elevate) the Director, Global Strategic Customers (Elevate) mission is to enable ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale
- The Director will prioritize, shape, and execute several long-term strategic initiatives across ServiceNow – all aimed at accelerating ServiceNow’s execution of large strategic deals
- The Director is also responsible for setting up and leading a small global team of experts who support our most strategic executive and large deal engagements across ServiceNow
- The Director’s mission is to partner with key cross-functional teams to develop and permeate innovative approaches that elevate the global GTM org’s engagement with senior executives
- Design and execute key strategic initiatives accelerating the execution of strategic deals at scale:
- Partner with cross-functional leaders in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change
- Synthesize inputs from leadership and run data analytics to support the preparation of strategic material for senior leadership meetings
- Manage the execution of all approved initiatives directly or indirectly: exemplary initiatives may include items related to sales incentives, new commercial structures, white-glove operations, innovative adoption deal mechanisms, and partnership opportunities
- Grow and manage a small global team of experts charged with creating compelling, business-centric narratives/content for key executive engagements:
- Execute high-quality proposals and presentations while meeting tight, customer-driven timelines
- Drive collaborative and integrated support to GTM teams engaged in ServiceNow’s Strategic Accounts globally (e.g., focused on complex deals, targeted executive briefing support)
- Lead the team to enable new approaches that permeate across the global GTM org and elevate ServiceNow’s engagement with senior executives:
- Develop team talent through hands-on coaching, growth conversations, and support
- Partner with different GTM teams to develop and permeate new innovative content & narratives that elevate the global GTM organization’s engagement with senior executives
- Embed structured problem-solving and strategic business thinking with targeted enablement and best practice sharing – both within the immediate GTM teams and cross-functional teams
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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