Technical Support Specialist, Hypori
More information about location
Cyber security platform
Job no longer available
Cyber security platform
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To provide secure access to data from any device, anywhere.
Role
Who you are
- Must be a US (United States) Citizen
- Must be eligible to obtain a DoD Security Clearance with a Single Scope Background Investigation
- Must have an Information Assurance Technical (IAT) Level 1 (i.e., A+ CE, CCNA Security, CND, Network + CE or SSCP) certification or higher
- An associate degree in computer science or related field or an equivalent combination of education and experience
- At least 1 year working as a Customer Support Specialist
- A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
- Excellent analytical, troubleshooting, and deductive reasoning skills, with the ability to troubleshoot complex hardware and software issues
- Strong customer service skills
- Excellent communication and interpersonal skills
- An openness to learning new technologies
- Strong ownership and bias for action
What the job involves
- Hypori is seeking a driven and skilled Technical Support Specialist - Tier I to join our team
- This role involves providing fast and effective support to customers, responding to queries through the customer support system via phone, email, or chat, diagnosing issues, implementing solutions, and assisting with basic end user training
- Technical Support Specialists will contribute to the creation of knowledge articles, training manuals, and customer-facing materials, draft customer communication and provide support through various channels
- To ensure success in this role, you must have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, high-level communication skills, and a solid understanding of Android, Azure, and AWS (Amazon Web Services) platforms
- Respond to client support queries and provide prompt support through various communication channels (email, phone, or chat)
- Diagnose issues with computer software and hardware
- Use software diagnostic tools to identify problems
- Guide clients through basic troubleshooting and problem-solving processes
- Provide basic end user training
- Create knowledge articles, training manuals, and customer-facing materials
- Draft written customer communication and respond to internal support channels
- Complete support tickets
- Participate in an On Call Rotation and potentially work various shifts
- Make recommendations to improve operational efficiency
Our take
The BYOD (bring your own device) trend enables employees of organizations to use their own technology to access privileged and sensitive company information and applications. While essential for many organizations - especially with the endurance of remote working culture - this approach can pose security issues.
Hypori is a company that aims to help organizations address these issues, with a security and management solution that protects corporate apps and data on personal mobile devices. It ensures that data is only stored in a cloud-based virtual environment, and isn't transferred or stored on a physical endpoint device.
Hypori works with clients that include the US Department of Defense and corporate enterprises in finance, healthcare, education, and software. It is seen as an industry leader in BYOD security, has raised significant investment, and is enjoying a period of growth. Funds will go towards solidifying this leadership whilst capitalizing on the rise of remote working and demand for Zero Trust Architecture technologies.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2025
$12m
SERIES B
Mar 2023
$12.5m
SERIES B
Total funding: $68.9m
Company benefits
- Performance Bonuses
- 401k Savings Plan and Company Match
- Traditional (pre-tax), Roth (after tax) and catch-up deferral options
- Numerous Investment Options
- Stock Option Program
- Culture of Ownership
- Health Insurance – 3 Plans to Choose From
- HSA Plan with Company Contribution
- Dental Insurance – Basic and Buy Up Plan
- Vision Insurance
- Critical Illness Insurance, Hospital Indemnity Plan & Accident Insurance
- Flexible Spending Account Plan
- Flexible Spending Account - Dependent Care Plan
- Short- and Long-Term Disability Insurance
- Life and AD&D Insurance
- Wellness Programs
- Employee Assistance Program
- Fitness and Wellness Discount Programs
- Legal Shield and ID Shield
- 10 Paid Holidays + 2 Floating Holidays
- Generous and flexible Paid Time Off (3 weeks)
- Paid Military Leave
- Paid Parental Leave
- Remote work program
- Careers across the US
- Employee Referral Bonuses range from $5,000 - $10,000
Company HQ
Hunter Mill District, Reston, VA
Leadership
Jared Shepard
(CEO, not founder)After being a Lead Technical Planner in the US Army, they became a Lead Technical Planner at BLACKHAWK Management Corporation. They have co-founded Intelligent Waves and Warriors Ethos (where they continue to serve as Chair of BoD). Joined Hypori in 2020 as CEO.
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