Senior Finance Analyst, ServiceNow
Renewals, Global
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred
- 4+ years of experience in financial planning and analysis, with a focus on SaaS renewals or subscription-based business models
- Proven track record of providing strategic financial guidance and driving operational excellence in renewals management
- Some experience with Sales/Planning systems, such as Dynamics, Varicent and Anaplan
- Excellent communication and presentation skills, with the ability to influence stakeholders at all levels
- Advanced proficiency in financial modeling, data analysis, and visualization tools (e.g., Excel, PowerPoint, PowerBI)
- Strong understanding of SaaS metrics, customer lifecycle management, and renewal best practices
What the job involves
- We are seeking a strategic and data-driven Senior Finance Analyst to support ServiceNow’s Customer Excellence Group
- This role will be crucial in driving financial performance, optimizing renewal processes, and supporting our customer retention efforts
- Join our team and play a crucial role in driving financial performance and customer retention in the dynamic world of Enterprise SaaS
- Develop and execute financial strategies aligned with Renewals objectives, focusing on customer retention and NNACV development
- Contribute to budgeting, forecasting, and reporting processes for the Renewals organization, providing accurate renewal forecasts (incl. key metrics such as RACV and GRR) for AOP and LRP
- Analyze key performance indicators and financial metrics to provide actionable insights for improving customer retention and scale
- Collaborate with Sales, Customer Success, StratOps and cross-functional teams to identify at-risk customers and develop targeted churn mitigation strategies
- Prepare and present financial reports, including budget vs. actual variance analysis and renewal forecasts, to senior management
- Drive process improvements and scaling projects to enhance renewal predictability and operational efficiency
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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