Senior Creative Program Manager, Compass
$65-97.9k
Real estate technology platform
Job no longer available
Real estate technology platform
1001+ employees
Job no longer available
$65-97.9k
1001+ employees
Company mission
To help everyone find their place in the world.
Role
Who you are
- You are a systems-minded, data-driven operator who sees structure as a competitive advantage
- 5+ years of experience in creative operations, business analysis, or program management—preferably within an in-house creative, marketing, or agency environment
- Strong fluency in Workfront (or similar tools), including reporting, automation, and system configuration
- Proven ability to analyze and visualize data using tools like Power BI, Tableau, or Looker, and translate those insights into strategic recommendations
- Experience managing NPS or satisfaction tracking, with the ability to tie feedback to performance improvement
- Strong writing skills with the ability to produce thorough, easy-to-follow documentation on how to pull and manage data
- Skilled in capacity modeling, forecasting, and performance reporting to support resource and budget planning
- Strong communicator who can influence through data, structure, and storytelling
- Comfortable balancing detail and big-picture thinking in a fast-paced, creative environment
- A proactive problem solver who thrives on building systems that scale
What the job involves
- We’re hiring a Senior Creative Program Manager to shape the operational strategy behind our national design team
- This role goes beyond project delivery — you’ll lead the development of reporting infrastructure, workforce planning models, and optimization initiatives that enable our team to deliver creative excellence at scale
- In this role, you’ll turn complexity into clarity, translate performance into insights, and build the operational muscle that powers one of the largest in-house creative studios in real estate
- Own our creative systems: Oversee the structure, optimization, and long-term roadmap of our project management platform (Workfront), ensuring it enables visibility, accountability, and operational excellence across the entire creative organization
- Build the creative team’s reporting infrastructure: Design and manage dashboards that measure studio health—tracking performance across volume, SLAs, utilization, NPS, and delivery speed—and transform data into actionable insights that guide leadership decisions
- Forecast team capacity and future needs: Develop models that anticipate project demand, workload distribution, and resourcing needs, providing recommendations that shape hiring, outsourcing, and strategic planning
- Lead cross-functional program improvements: Evaluate workflows and team performance to identify operational bottlenecks, propose process optimizations, and measure the impact of new programs and tools over time
- Serve as the connective tissue across teams: Partner with Creatives, Producers, Marketing, and Finance to ensure creative delivery aligns with Compass’s broader business and brand goals
- Advance automation and AI-driven efficiency: Champion new technologies that streamline operations, reduce manual lift, and unlock more time for creative work
- Enable data-informed decision making: Deliver recurring reports and insights that connect creative performance to business impact—helping leadership plan, prioritize, and scale smarter
Our take
Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers & agents.
It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.
Recently, Compass acquired Anywhere Real Estate in a major leap that cements its place among the biggest players in US property. By uniting leading brokerage brands and expanding its agent network on a massive scale, Compass strengthens both its readch and its techn-driven platfrom. The move add new revenue opportunities and efficiencies, positioning the company to navigate today's tough housing market and shape the future of real estate.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2019
$370m
SERIES G
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company HQ
Midtown Manhattan, New York, NY
Leadership
Robert Reffkin
(Founder & CEO)After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.
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