Customer Support Specialist, Enverus
Application Support
This role is eligible for variable compensation
Energy analytics & technology
Job no longer available
Energy analytics & technology
1001+ employees
Job no longer available
This role is eligible for variable compensation
1001+ employees
Company mission
To deliver revolutionary ideas and solutions that disrupt old ways of thinking to accelerate the success of our customers.
Role
Who you are
- High school degree or equivalent, bachelor's degree preferred
- 1+ years of customer service experience where application support is a primary job function preferred
- Windows, Microsoft Office, and MacOS knowledge
- Excellent written and verbal communication skills, with the ability to explain technical information to a non-technical audience and diagnose basic to intermediate technical issues involving software applications and interfaces
- Solid organizational skills, including attention to detail and multitasking skills to meet deadlines, ability to complete assigned tasks under stressful situations, and multitasking between several critical customer situations at the same time
- Maintaining a helpful attitude, working collaboratively and cooperatively in a team environment, and ability to work with cross-functional teams
- Able to work independently in a fast-paced customer service environment without requiring immediate supervision
- Ability to follow procedures and documentation in problem resolution and rapidly diagnose production issues
- Having good computer skills like installing/uninstalling the software
- Native English
What the job involves
- As an Application Support Analyst in the Power & Renewables department, you will have the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in the world's most dynamic and fastest-growing sector
- This role will allow you to use your skills and knowledge to help our customers optimize their experience with Enverus
- Provide first-level support for Enverus software applications, data, products, and services, answering and prioritizing service requests received via voice mail and email, which may include rotating holidays and weekends
- Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting, and explaining the solution to solve the problem, and following up to ensure resolution
- Respond to internal and external customer questions efficiently and effectively using active listening, personalization techniques, and focusing on adding value
- Handle customer problems that arise from the use of the product
- Log and track calls using applicable ticketing software, maintain history records and related problem documentation, document customer requests, troubleshooting procedures, follow-up action items, and conversations with customers, including instructions communicated to customers intended to resolve their issues
- Record resolution information in applicable ticketing software and maintain the accuracy of the help desk database
- Investigate and validate reported issues to assess risk and exposure and drive prioritization discussions
- Communicate with your peers regarding escalated tickets and advanced solutions to customer inquiries
- Work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations
- Respond promptly to customer needs and solicit customer feedback to improve service
- Perform all other duties as assigned by the Manager
Salary benchmarks
Our take
In the energy industry, there is a need for more efficient and streamlined business processes. Companies in this sector often struggle with managing complex procurement, production and distribution tasks, which can be time-consuming and costly.
Enverus has developed an energy-focused SaaS platform that leverages generative AI to address these challenges. The platform provides users with real-time analytics, insights, and connections that help companies optimize their operations, from sourcing suppliers to managing production and distribution.
Recently, Enverus acquired BidOut, an AI-powered procurement platform that simplifies the process of sourcing bids from suppliers. This acquisition strengthens Enverus' existing solutions, allowing it to offer a complete Source-to-Pay platform. This move marks an important step in its journey to becoming a leading provider of end-to-end business automation solutions for the energy industry.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2016
$9.6m
GROWTH EQUITY VC
Sep 2013
$25.1m
GROWTH EQUITY VC
Total funding: $199.7m
Company benefits
- Volunteering and giving back: We believe that our employees make a meaningful impact on local communities through volunteering and community service —and we have fun doing it together! In 2022 we partnered with Hellman & Friedman to match up to $10,000 in donations to select charities across the world
- Mental health and Well-Being: We believe that everyone’s health matters, and that means mental health too! We have worked to integrate mental health programs into our benefits offerings to ensure that our employees and their families get the mental health support they need. We also have a wide range of internal strategies to address mental health from chat channels to seminars and much more
- Hybrid Work: We know that you’re busy and have a full life outside of work. That is why we are proud to offer remote work options and flexible hours to allow employees to better manage their days. (Please note that not all positions are able to work remotely or have flexible hours)
- Leadership Training and Development: We believe that leaders influence and drive our organization by leading our number one asset, our people. Our in-house leadership training is designed to help coach, enhance, and retain practical leadership applications
- Vacation and Benefits: We strive to support the health and well being of our employees with comprehensive benefits packages and time off policies tailored to the country they operate in
- Retirement: Saving for the future is important and that’s why Enverus offers retirement savings plans to help employees have a bright future
- Company Bonuses: Our variable compensation plan is designed to maximize value for the company and provide incentive and rewards for our employees
- Parental Leave: We support new parents, regardless of gender, in taking the time off they need to bond with their family’s new additions
- Referral Bonuses: When you work for a great company, you can’t help but want to share and invite top talent to make the switch. Enverus offers generous referral bonuses to embrace hiring top talent
Company HQ
Barton Hills, Austin, TX
Leadership
Manuj Nikhanj
(CEO, not founder)Before joining Enverus, they were the co-President and co-CEO of RS Energy Group. Prior to this, they were the co-Head of Energy Research at ITG, which was acquired by the Ross Smith Energy group.
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