Operations Manager, Waltlabs
EMEA
Application modernization & cloud migration
Open for applications
Application modernization & cloud migration
21-100 employees
Open for applications
21-100 employees
Company mission
To be a trusted partner for businesses as they navigate the complex world of cloud computing.
Role
Who you are
- 5–8 years in operations, HR business partnering, or professional-services coordination within a high-growth tech or consulting environment
- Composure: Unflappable under pressure; can hold boundaries with senior technical leaders respectfully
- Emotional Intelligence: Reads tone and intent quickly; adjusts approach to keep collaboration productive
- Execution Discipline: Keeps systems, documentation, and follow-through tight; drives completion rather than consensus
- Cultural Bridge: Understands both US and UK workplace norms; comfortable translating between them.⸻Success Metrics
What the job involves
- Provide day-to-day leadership and operational oversight for WALT Labs’ EMEA headquarters
- This person ensures the London office runs with precision, protects culture integrity, and maintains executive visibility when the CEO is abroad
- The Operations Manager must be confident, emotionally intelligent, and comfortable enforcing accountability across senior personalities, including technical leadership
- Serve as the stabilizing presence in the office—calm, credible, and consistent
- Act as an extension of the CEO’s leadership philosophy: direct, fact-based, and execution-focused
- Manage interpersonal dynamics, de-escalate tension quickly, and ensure respectful communication across all levels
- Protect organizational focus by separating business priorities from personality friction
- Own daily rhythm: attendance, workspace readiness, partner visits, and internal events
- Oversee logistics for visiting Google Cloud teams, workshops, and client sessions
- Coordinate with Finance (CFO) on vendor payments, budgets, and office expenses
- Maintain basic compliance with UK HR, payroll, and immigration partners (Buzzacott / Birketts / MGA)
- Track and report regional OKRs, utilization, and delivery health in Salesforce and 15Five
- Support onboarding and offboarding of EMEA hires and contractors
- Maintain weekly one-pager to the CEO summarizing: office attendance, morale signals, delivery blockers, and Google engagement activity
- Build trust with engineering and delivery leads to surface issues early—especially where tone, escalation, or cross-cultural friction arise
- Host Google FSR/FSMs and clients professionally; manage scheduling, meeting prep, and hospitality
- Ensure every partner visit and client touchpoint is logged, followed up, and visible to global leadership
- Reinforce WALT’s reputation for responsiveness and operational maturity
Salary benchmarks
Our take
As legacy infrastructure quickly grows outdated and enterprises look to move to the cloud, the cloud migration services market is surging, growing by around 25% every year and forecast to be worth $500B by 2027.
WALT Labs (previously Root Level Technology) has been one company at the forefront of this movement. It first launched in 2012 as a hosting and managed services provider, but its pivot into cloud migration and app modernization solutions has proven a very wise one, especially considering that its customer now include the likes of PayPal and GAP.
Though still a small team distributed across the US and the UK, WALT Labs has been bootstrapped from the start and has grown in a sustainable manner. That being said, demand for the services it offers has never been higher, and the company’s rebrand indicates that its eyeing up a fresh growth phase.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2019
$0.3m
EARLY VC
May 2017
$1m
EARLY VC
Total funding: $2.3m
Company benefits
- Private health insurance
- Professional growth opportunities
- 20 holiday days + bank holidays (earn 1.5 days every 3 years)
- Pension
Company HQ
Klein, TX
Leadership
Eric Sengbusch
(Founder & CEO)Before founding WALT Labs they spent six years in charge of UBS, overseeing the company's transition from sales & marketing to software development.
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