Senior Site Reliability Engineer, ServiceTitan
$137.9-221.4k
Salary dependent on location. Plus annual bonus and equity
Office located in Glendale, CA
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$137.9-221.4k
Salary dependent on location. Plus annual bonus and equity
Office located in Glendale, CA
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- BS or MS in Computer Science (or equivalent diploma and/or certifications) with 8-10 years related experience
- Familiarity with Continuous Integration and Delivery including experience with tools such as Jenkins or Team City
- Strong expertise & experience with majority of Kubernetes, Functions/Serverless computing, Distributed messaging systems (Kafka, Event Hubs, SQS
- Etc), Data Lakehouse architectures (e.g. Snowflake, Databricks Delta) and API gateways will be crucial to the success of this role
- Administration and building automation for Azure, AWS or other public cloud technology
- Hands-on experience with a Distributed Version Control System such as Git
- Advanced knowledge of at least of the following programming languages: C#, Visual Basic, PowerShell, Java
- Experience scripting provisioning of servers, applications, and/or infrastructure in a production environment at scale
- Knowledge of software development best practices, SDLC and experience deploying high availability systems and software
- Experience with troubleshooting distributed web applications in a production environment
- Log / Metric collection and analysis tools (e.g. Elasticsearch-Logstash-Kibana, DataDog, Grafana)
- You’re someone who enjoys being directly accountable for the reliability of a business-critical, large-scale enterprise system. You’re comfortable guiding and making decisions with limited information and are capable of operating within the trade-offs present when solving for immediate needs versus solving with bigger scale solutions. You might be considered a subject matter expert in Cloud Infrastructure & Systems Reliability and you feel rewarded by working to develop an operability culture in a quickly growing and changing environment. You’re comfortable owning a wide and diverse set of problem areas and are willing to go out of your lane to affect change. You may have developed one or more metrics, log aggregation or performance analysis systems in your career
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us
What the job involves
- Design, develop, test, troubleshoot, debug, optimize, scale, perform the capacity planning, deploy, maintain, and improve software applications,
- Driving the delivery of high-quality value and features to ServiceTitan’s customers
- Coding and Automation of Applications on Cloud Platform
- Work collaboratively across the company to design, communicate and further assist with adoption of best practices in architecture and implementation
- Actively participate in research, development, support, management, and other company initiatives designing solutions to optimally address current
- And future business requirements and infrastructure plans
- Collaborate with Product Engineering teams to plan and deploy product releases
- Work with Engineering leadership to build scalable infrastructure & shared services that meet the requirements and need of the platform and
- Application teams
- Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available
- Distributed systems
- Contribute to product development / engineering as needed to ensure Quality of Service of Highly Available services
- Resolution of product/service defects or design changes, infrastructure changes, or operational Changes
- Establish strong relationships with company's leadership to ensure the use of technologies are well
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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