Technical Support Specialist, Motorola Solutions
CA$50-58k
Communication software for public safety & enterprise
Posted today
Communication software for public safety & enterprise
1001+ employees
Posted today
CA$50-58k
1001+ employees
Company mission
To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.
Role
Who you are
- High School Diploma or equivalent baseline credential
- 2+ years of experience in an IT environment
What the job involves
- The team operates at the foundational intersection of public safety and enterprise security within our video security portfolio. We build and connect technologies to help protect people, property, and places
- Dedicated to supporting our critical safety and security ecosystem, this group provides high-velocity resolution to complex technical challenges, ensuring our enterprise users can operate with complete certainty. We believe that collaboration is a shared responsibility, and this team acts as the vital link connecting those in need with technical expertise to build a safer tomorrow
- As a Technical Support Specialist, you will join a close-knit engineering community driven by a shared passion to help keep people, property, and places safer everywhere. In this role, you will work in a people-first culture that encourages critical thinking and empowers you to maximize your professional potential
- You will provide a true assisted experience, utilizing Priority Intelligence™ and advanced infrastructure to augment your troubleshooting workflows and deliver rapid, high-impact solutions to our global customers
- Success in this position is defined by an inclusive, customer-first mindset, a systematic approach to technical investigation, and a strong curiosity to learn about a diverse set of pioneering technologies. If you enjoy getting to the bottom of complex issues, exploring technological innovations, and driving meaningful, real-world impact, we want you on our team
- Technical Troubleshooting & Resolution
- Research, collaborate, and resolve intricate hardware and software challenges over phone and digital mediums
- Analyze systematic product behaviors and devise creative technical solutions for unique environmental variables
- Diagnose network topologies and system performance irregularities to ensure continuous uptime for customer infrastructure
- Case Management & Documentation
- Document software, hardware, and network configurations comprehensively within our case management tracking repository
- Prioritize active operational tasks dynamically between inbound requests, ongoing investigations, and live digital chats
- Escalate unresolved customer issues efficiently to senior engineering tiers with complete technical summaries and diagnostics
- Customer Experience & Ecosystem Maintenance
- Support public safety and enterprise operations by delivering an empathetic, high-urgency response to system inquiries
- Maintain an advanced operational understanding of network topologies, server environments, and video processing software
- Learn new technologies and product specifications continuously to match our accelerating pace of ecosystem innovation
Our take
Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.
The company's focus extends beyond mere hardware, as it emphasises integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.
Looking ahead, the company is focusing on integrating AI into its platforms, as well as developing its partnership with FIFA for the 2026 World Cup.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible work models
- Paid time off
- Paid parental and family leave
- Health care benefits
- Global wellness resources
- Employee assistance programs
- Rotation programs
- Mentor relationships
- Learning and development opportunities
- Retirement benefits
- Employee bonuses
- Stock grants & employee stock purchase plans
Company HQ
West Loop Gate, Chicago, IL
Leadership
James J. O'Connor
(Co-Founder)Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.
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