Senior Community Manager, Gusto
$110-164k
Salary range dependent on candidate location
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$110-164k
Salary range dependent on candidate location
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- 5-8 years of proven experience in community management, sales, account management, or event management within the accounting sector
- Creative thinker and builder passionate about accountants, community building, and customer engagement
- Experience managing advisory councils or similar community engagement initiatives
- Exceptional project management skills with a demonstrated ability to handle multiple priorities in a fast-paced environment
- Excellent communication and interpersonal skills, adept at collaborating across teams and influencing stakeholders at all levels
- Proficiency in event management software/tools and familiarity with digital marketing strategies
- Bachelor’s degree required
What the job involves
- As the Senior Community Manager for Gusto’s accountant community, you will be pivotal in shaping, scaling, and executing our flagship accountant programs while launching new initiatives to deepen engagement and foster stronger relationships within this community
- Your passion for accountants will drive you to act as a strategic liaison, advocating effectively for their needs across internal teams and channels
- The Community and Events team operates within the Integrated Communications org, which is known for its proactive and impactful approach to broadcasting Gusto’s vision while advocating equitably for Accountants and SMBs
- Community Engagement: Cultivate community and connection to our accountant partners through channels such as social media, events, and networking opportunities
- Program Strategy and Planning: Develop a comprehensive plan for supporting Gusto's key accountant programs and conferences, and ensure goals, themes, and objectives are aligned with company strategy and customer requirements
- Program Development: Curate and develop everything from event agendas, sessions, workshops, and keynote presentations that resonate with our accountant community, ensuring informative and engaging experiences
- Budget Management: Strategically manage budgets to optimize ROI while ensuring financial accountability in event planning and execution
- Logistics and Operations: Coordinate all logistical aspects of events, from venue selection and vendor management to AV production, catering, and attendee registration
- Cross-functional Relationships: Collaborate closely with key stakeholders across the organization to deliver programs that meet broader company objectives
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that has seen it reach key profitability benchmarks. It continues to expand its platform, most recently partnering with Parafin to launch a payroll line of credit for small businesses. With a growing suite of services and a clear focus on supporting small businesses through changing economic conditions, Gusto looks set to sustain its momentum and further strengthen its position in the HR and payroll technology market.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Health and Wellbeing: Medical, dental, and vision insurance for employees and dependents. Family care and support, including family planning and fertility benefits. Gender-affirming care and support. A variety of mental health resources.
- Time Away: It's important to take time away for yourself or to take care of your family. Gusto offers paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more!
- Free meals and refreshments: If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!
- Perks:
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(Co-Founder & CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(Co-Founder & CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Co-Founder & Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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