Vice President of Cloud Operations, SugarCRM
$190-236k
Customer relationship management platform
Open for applications
Customer relationship management platform
501-1000 employees
Open for applications
$190-236k
501-1000 employees
Company mission
To help marketing, sales and customer service teams achieve high-definition customer experiences by providing the CRM platform that makes the hard things easier.
Role
Who you are
- This role is perfect for a dynamic leader who possesses a unique blend of energy, vision, strategic thinking, and technical expertise
- The role demands a candidate with deep technical acumen to oversee and expand our infrastructure and the leadership skills to cultivate and direct our team of operations engineers
- Outstanding collaborative and communicative abilities are essential, as this position involves significant coordination with the Product Management, Engineering, and Security departments to ensure the seamless development and provision of our platforms and services
- A bachelor’s degree in computer science, with a focus on network engineering or Information Systems, or an equivalent combination of education and experience
- At least 10 years in a Cloud Operations capacity, including a minimum of 5 years in a leadership role within a public cloud-based SaaS setting
- Proven ability to compile and interpret data for reporting to executive management
- Expertise in leading and managing a globally distributed virtual team
- A track record of success in developing/managing budgets and SLAs
- Hands-on experience in managing web services at scale, leveraging configuration management and version control tools
- Experience with Kubernetes
- Administration of SQL and NoSQL databases
- Deep cloud knowledge, preferably with AWS
- Extensive experience with configuration as code and version control
- Comprehensive knowledge in various scripting languages including PHP, Ruby, Python, and shell scripting
- Proven ability to leading through crises, demonstrating resilience, adaptability, and strong communication skills
What the job involves
- If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey
- SugarCRM is excited to announce an opportunity for a driven individual passionate about cloud operations to join our team as the VP of Cloud Operations
- The ideal candidate will lead the strategy and execution of our online services, with a special focus on our Software-as-a-Service (SaaS) cloud hosting solution that serves our extensive global clientele
- Spearhead strategic initiatives, planning, and fiscal management
- Architect and maintain highly reliable and scalable services
- Collaborate with engineering and support to drive architectural changes that optimize our cloud experience
- Modernize our hosting infrastructure. Systematically introduce new components and services, emphasizing configuration as code for reliability and repeatability
- Enhance the company’s product delivery pipeline through tools and automation
- Develop and enforce backup and disaster recovery protocols
- Guide, mentor, and develop a highly capable and globally dispersed 24x7 team of operations engineers
- Foster a culture of excellence throughout the organization
- Generate and distribute content to aid our sales team and facilitate large-scale customer engagements
- Uphold and enhance Information Security standards, maintaining compliance with certifications such as ISO27001 and SOC2 Type 2
- Manage and exceed the established service level agreements (SLAs) both internally and externally
- Utilize data to inform capacity planning, design budgets, and manage costs effectively
Our take
Many leading CRM software require a lot of manual entry, but have little job-specific functionality, making tracking and interacting with potential and current customers time-consuming and inefficient. SugarCRM, which started as a project to elevate CRM with automation, has since grown into an AI-driven cloud product used by thousands of companies across the globe.
The Sugar Platform incorporates robust cloud structures and security, presents AI-powered predictions for customer trajectories and supports macro and micro customisation options. Importantly, its versatility and flexibility make it suitable for multiple teams across the CRM landscape.
Though it's far from the only CRM platform on the market, SugarCRM’s longevity as a company exemplifies its trusted status among businesses from many sectors. Ultimately, CRMs are a vital part of almost all industries, and Sugar’s established place in the market gives it plenty of scope for further success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Jul 2019
$16m
LATE VC
Jan 2015
$3.6m
CONVERTIBLE
Total funding: $139.2m
Company benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
Company HQ
Financial District, San Francisco, CA
Leadership
Clint Oram
(Co-Founder & Chief Strategy Officer)Previously Product Manager at Epiphany and Software Engineer at Hewlett Packard Enterprise.
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