Customer Success Manager, Corelight
EMEA
Network & cloud security
Be an early applicant
Network & cloud security
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help defend the world's most sensitive, mission-critical organisations.
Role
Who you are
- We seek a skilled, resourceful, and team-oriented professional to join our Customer Success team
- This role requires strong project management, customer engagement, and cybersecurity expertise to drive customer success and retention
- 3+ years in Customer Success, Professional Services, or similar roles, preferably in cybersecurity or SaaS environments
- Strong experience with project management, customer engagement, and tracking tools (Jira, Zendesk, CSP)
- Ability to collaborate with product teams and translate customer needs into actionable development plans
- Familiarity with cybersecurity tools, network security, and cloud environments
- Highly organized, self-driven with a proactive nature
- Excellent communication and interpersonal skills
- Self-starter with the confidence to design new processes and programs as necessary
- Experience with Enterprise & Federal Accounts
- BS/BA in relevant field
What the job involves
- Your responsibilities will include fostering strong customer relationships, ensuring seamless onboarding, addressing inquiries, and proactively identifying opportunities to enhance customer satisfaction and success
- As a Security-Oriented Customer Success Manager at Corelight, you will ensure that customers derive maximum value from our security solutions
- You will serve as a trusted advisor, coordinating the deployment, ongoing use, and expansion of our platform across customer environments
- Establish and drive key technical/executive relationships with strategic customers
- Assist the sales teams in delivering ongoing confirmation of Corelight products' value for our customers
- Advocate for customers and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum
- Manage post-sales relationships with customers and partners to drive successful adoption and operationalization of Corelight products and services
- Coordinate and schedule roadmap calls with customers and Corelight’s product teams. Manage recurring meeting agendas, take notes, and handle Customer Success Platform (CSP) data entry and follow-ups
- Conduct six-month post-deployment and annual review meetings to assess success and improvement opportunities
- Develop and execute engagement plans for high-priority accounts, in partnership with Technical Account Managers (TAMs)
- Oversee onboarding and more complex deployment projects, ensuring timely and successful implementation
- Track Jira tickets to completion and monitor customer feedback via Zendesk
- Track offline software versions for customers using offline sensors, ensuring compatibility and timely updates
- Log and track each customer’s Results Strategy, updating CSP with meeting notes and customer sentiment data
- Create content for Executive Business Reviews (EBR) and provide detailed metrics on customer health, product usage, and engagement
- Collaborate with TAMs on metrics, account management, and performance tracking for Strategic and Named Accounts
- Drive full engagement with strategic accounts, ensuring alignment between customer goals and Corelight solutions
Our take
Corelight is a software company that integrates machine learning into cyber and cloud security. It develops NDRs (Network Detection and Response systems) alongside virtual, software and cloud sensors to better protect enterprises and institutions.
The company's most popular product is the Zeek Network Security Monitor, which is used by the likes of Amazon and Mozilla. It is also continually developing new products (such as a Cloud Sensor for Amazon Web Services) as the nature and complexity of cyber threats continue to grow.
Launched back in 2013, the company has been around for a while now, but it continues to keep up to date with the changing market. In 2024, Corelight secured immense Series E funding as it capitalises on the booming AI and cyber defense markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2024
$150m
SERIES E
Sep 2021
$75m
SERIES D
Total funding: $309.2m
Company values
- Low-ego results: With humility, Corelight turns expertise into execution. Corelight takes thoughtful risks and builds on each others’ work to uncover the best ideas
- Applied curiosity: Corelight questions constantly but not aimlessly. They incorporate data, ideas, and evidence from anywhere and use them to drive success..
- Tireless service: Helping is a high-calling. Corelight serves customers, their open source communities, and each other
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Brian Dye
(CEO)Former CPO of the company. Prior to this, they were EVP of Corporate Products at McAfee, Group VP and GM of the Mobile Platforms Group at Citrix, and SVP of Information Security at Symantec.
Seth Hall
(Co-Founder & Chief Evangelist)Currently an Affiliated Researcher at Lawrence Berkeley National Laboratory. Previously Research Engineer at ICSI and Team Member at Dragon Research Group.
Vern Paxson
(Co-Founder & Chief Scientist)Previously Director of the Networking Security Group at ICSI.
Robin Sommer
(Co-Founder)Currently Affiliated Researcher at ICSI and Lawrence Berkeley National Laboratory. Previously General Chair at the IEEE International Symposium on Security and Privacy.
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