Strategic Customer Manager, Kaltura
Cloud platform powering video, communication, and learning experiences
Job no longer available
Cloud platform powering video, communication, and learning experiences
201-500 employees
Job no longer available
201-500 employees
Company mission
To power any video experience, for any organization.
Role
Who you are
- 5+ years in an Enterprise Customer Success and/or Account Management role in Enterprise technology/software
- Experience and demonstrated success working with Fortune 100 technology companies
- BA/BS preferred or equivalent work experience with demonstrated proficiency
- Ability to travel up to approximately 33% and as required
- Experience managing 10+ accounts
- Consistently meet retention and organic growth quotas
- Experience managing pipeline, forecast, and executing sales process
- Senior level presence and communication skills
- Self-motivated team player who has fresh ideas and thrives on team success
- Experience selling and supporting deployment of AI solutions
- Passionate about understanding customer needs and crafting effective solutions
- If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day
What the job involves
- As a Customer Success Manager, you work at the forefront of delivering exceptional service and strategic guidance to our clients to help them achieve their goals
- As a trusted advisor, you are responsible for building and maintaining key relationships across your customers while helping them tap into the full potential of the Kaltura platform, ensuring product adoption that accelerates their specific roadmaps
- Focus is on both customer support and initiative scoping
- Provide exceptional customer support and enablement: Act as a trusted advisor to assigned accounts, addressing their technical inquiries, troubleshooting issues, and ensuring their ongoing success with our products and services. Ensure the customer is increasingly empowered to independently troubleshoot issues
- Conduct in-depth customer analysis: Deep dive into customer requirements, analyze data usage patterns, and identify areas for improvement
- Scope and define initiatives: Collaborate with customers and internal teams to clearly define the scope of new projects and initiatives, ensuring alignment with customer needs and technical feasibility, with the guidance of the global account manager and solution engineering team
- Champion customer success: Proactively identify opportunities to enhance the customer experience and drive product adoption. Become a trusted partner, advocating for the customer within the organization
- Deliver exceptional product and analytical support to assigned accounts
- Analyze customer data and usage patterns to identify trends, opportunities and potential risks
- Develop and maintain strong understanding of customer goals and how video usage aligns to their business outcomes. Through this understanding, and deep knowledge of Kaltura products, be a trusted advisor for day-to-day product owners and senior level contacts across assigned accounts
- Work with clients to establish a joint roadmap to achieve critical goals aligned with KPIs to measure achievement of these goals
- Communicate frequently with customers via business reviews, health calls, and onsite visits
- This role thrives at the intersection of product expertise, customer service, and strategic thinking
Our take
The use of video is ever-increasing in popularity. Kaltura is a leading video cloud with a mission to power any video experience for any organisation. Its products are used by thousands of global enterprises, media companies, service providers, and educational institutions, with hundreds of millions of viewers at home, at work, and at school.
One of Kaltura's strengths was its patient, long-term approach to growth, not having rushed into going public despite it being rumoured. When the company went public on Nasdaq in 2021, it offered one of the largest IPOs in the video technology sector that year.
Since undergoing a reorganisation plan focused on realigning its operations, Kaltura is further increasing efficiency and productivity. It also continues to roll out new features for its platform, winning multiple awards from the likes of Eventex in the process. Kaltura is, of course, reliant on the world continuing to embrace video to support its ambitious growth plans for the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2016
$56.9m
SERIES F
Feb 2014
$47m
SERIES E
Total funding: $172m
Company benefits
- Hybrid, flexible work environment
- Extended private health (including mental) insurance
- Personal and professional development programs
- Occasional Cross company long weekends
Company HQ
Union Square, New York, NY
Leadership
Rob Yekutiel
(Chairman & CEO)Having studied at the University of Pennsylvania, they founded Destinator Technologies, where they worked for 2 and a half years, and VisualGATE Systems, where they worked as Chairman from 2003-2006. They co-founded Kaltura in September 2006, and have served as Chairman and CEO since.
Michal Tsur
(President)After a Doctoral Degree at New York University, they co-founded Cyota in 1999, serving as VP until its acquisition by RSA in 2005. They then worked for a year as a Yale Visiting Fellow, before co-founding Kaltura in 2006.
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