IT Associate, Beam

• Friendly, clear communication with people at every level
• Genuine curiosity about technology — and how AI can improve the way people work
• A calm, proactive approach to problem-solving, and comfortable asking questions
• Solid organisation across competing tasks in a fast-moving environment
• Some familiarity with IT support basics (troubleshooting, operating systems, productivity tools)
• Experience with collaboration platforms like Google Workspace, Slack, or Microsoft 365
• Customer service, help desk, or technical support experience is a plus, but not essential

Desirable

• The IT team keeps Beam’s systems, devices, and tools running smoothly, securely, and efficiently — from day-to-day support and onboarding through to software licensing, hardware, automation, cybersecurity, and internal tooling
• We’re collaborative, curious, and solutions-focused, and we support every department (most closely People, Trust & Safety, and Finance). You’ll work alongside the IT Manager across both operational support and project work
• A hands-on entry point into IT for someone early in their career. You’ll help colleagues across the organisation with technical issues, onboarding, and workplace systems, while also contributing to bigger projects in automation, internal tooling, and AI-powered workflows that make everyone more productive
• You won’t be expected to know everything on day one. What matters is curiosity, initiative, and a genuine willingness to help people and ask questions
• Provide first-line support through the service desk — troubleshooting hardware, software, connectivity, and access issues
• Run onboarding and off-boarding: device setup, account provisioning, access management
• Help manage laptops, software licences, SaaS platforms, and workplace tools
• Maintain IT documentation and knowledge-sharing resources
• Contribute to projects across automation, operational improvement, and productivity
• Grow into systems administration, security practices, and modern IT operations