Head of Global Deliverability Strategy, Klaviyo
$160-240k
3+ days a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
$160-240k
3+ days a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- Experience with supporting a global customer base in the deliverability and compliance space
- An individual recognized as a deliverability and compliance expert
- Demonstrated success in both business and leadership roles
- Strong leader dedicated to helping others develop
- Self-motivated, eager to learn and thrive in a collaborative environment
- Analytical and driven to achieve quantitative and qualitative targets
- Nurture an environment of growth with encouragement and empowerment
- Experience with or able to quickly pick-up (a plus): Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Certenia, and Salesforce; DNS, IPs and other networking concepts, APIs; Email marketing platforms and E-Commerce platforms
- 10+ years of Deliverability & Compliance experience. 5+ years managing managers or team leads in a high growth technical SaaS company or established Fortune 500 technical software company
- Has experience with cloud infrastructure providers (i.e. SendGrid, Sparkpost, etc)
- Experienced with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Certenia, Tableau, and Salesforce; DNS, IPs and other networking concepts, APIs; Email marketing platforms and E-Commerce platforms
What the job involves
- The Head of Global Deliverability Strategy will lead the development and execution of deliverability and compliance strategies for both email and SMS
- You will manage a global team of experts and ensure that deliverability practices align with industry standards while driving value for our customers
- Your role will focus on optimizing communication practices, maintaining compliance with global regulations, and ensuring operational excellence for customers across diverse regions
- This position requires a balance of strategic vision, team leadership, and hands-on expertise in deliverability for both email and SMS, along with a strong understanding of compliance frameworks
- Define and execute a global deliverability and compliance strategy for both email and SMS communication
- Lead and develop a team of deliverability specialists and managers across multiple regions
- Set clear goals, priorities, and KPIs for the team to ensure alignment with company objectives
- Act as an escalation point for complex deliverability and compliance challenges, collaborating with internal stakeholders to drive resolution
- Stay up-to-date on emerging deliverability trends, technologies, and compliance requirements to ensure the company remains a leader in the field
- Oversee the optimization of email and SMS deliverability metrics, including inbox placement, engagement rates, and SMS delivery success
- Partner with Product and Engineering teams to ensure that email and SMS communications meet technical and strategic deliverability requirements for our customers
- Implement and enforce best practices for authentication protocols (SPF, DKIM, DMARC) and SMS carrier compliance
- Monitor and manage sender reputation for both email and SMS, including IP reputation, domain health, and compliance with mobile network operator regulations
- Ensure compliance with global regulations, including GDPR, CAN-SPAM, CCPA, and carrier-specific SMS regulations
- Collaborate on internal policies and procedures to ensure compliance with industry standards for email and SMS communication with our Deliverability and Compliance support team
- Conduct regular audits and assessments to identify risks, address non-compliance issues, and implement mitigation strategies on behalf of our PSSP customers
- Collaborate with legal and security teams to ensure alignment on compliance initiatives and reporting obligations
- Partner with Sales, Customer Success, and Support teams to educate customers on deliverability best practices and compliance requirements
- Serve as a thought leader within the organization, representing deliverability and compliance in executive-level discussions and strategic initiatives
- Oversee the development of dashboards and reporting tools to provide visibility into deliverability performance and compliance metrics
- Use data-driven insights to identify opportunities for improvement and make strategic recommendations
- Communicate key deliverability and compliance metrics to senior leadership and cross-functional stakeholders
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2024 over 75% of Klaviyos participated in a Klaviyo Resource Group
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