Market Operations Lead, Pomelo Care
$85-95k
+ Equity
Virtual maternity care platform
Be an early applicant
Virtual maternity care platform
101-200 employees
Be an early applicant
$85-95k
+ Equity
101-200 employees
Company mission
To help families have healthy babies.
Role
Who you are
- 4+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup
- Extremely data-driven and an analytical thinker - you love digging through data to solve complex problems
- Results-oriented operator
- Meticulous attention to detail and highly organized
- Comfort with ambiguity
- Ability to work cross-functionally with clinicians and technical teams
- Passionate about maternal and child health
What the job involves
- This role will require you to work the following shift: Monday-Friday from 2:00pm-10:00pm ET
- Your North Star: Optimize clinical pod operations to exceed financial goals and improve patient outcomes
- You'll lead the operations and evening coverage to all care delivery pods, consisting of multi-specialty clinicians, triage/evening nurses, and support team members
- Be accountable for pod performance, including hitting growth targets, profitability goals, and clinical outcomes metrics
- Collaborate with marketing, population health, and clinical teams to establish regular patient engagement and outcomes goals for your care delivery pods
- Ensure effective communication and collaboration with the day shift Market Operations Leads to relay pod updates seamlessly
- Monitor the progress of care delivery pods against established goals, identifying areas where pods are exceeding or not meeting goals
- Analyze data and metrics to gain insights into pod performance
- Develop and implement plans to test new ideas and processes within the pods, aiming to enhance performance and exceed goals
- Identify opportunities to streamline and optimize processes within the pods, and provide feedback to cross-functional partners
- Co-lead daily huddles for the clinical team alongside pod provider leads, fostering effective communication and collaboration
Our take
Pomelo Care, a New York-based virtual maternity care platform, is dedicated to enhancing maternal and newborn health outcomes by providing accessible and personalized care. By merging evidence-based practices with innovative technology, the company strives to transform the landscape of family care.
The platform's model provides continuous, proactive 24/7 care through a dedicated multidisciplinary team. This team utilizes data-driven insights to predict and identify potential risks early, offering personalized and evidence-based care protocols. With convenient access through a mobile app, Pomelo Care provides individuals with the support they need, while simultaneously reducing the strain on emergency resources and lowering the risk of complications during pregnancy, postpartum, and infancy.
The company is poised to see further platform adoption, with 2024 funding enabling it to strengthen its existing partnerships with Medicaid Managed Care organizations, employers, and academic medical centres. As Pomelo Care continues to extend its reach and impact, its commitment to accessible and personalized virtual care is well set to make a substantial contribution to addressing the national maternal health crisis.
Steph
Company Specialist at Welcome to the Jungle
Insights
124% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2024
$46m
SERIES B
Jun 2023
$33m
SERIES A
Total funding: $87m
Company benefits
- Generous equity compensation
- Unlimited vacation
- Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
Company HQ
Civic Center, New York, NY
Leadership
Marta Bralic Kerns
(CEO)Graduated from Harvard University with a Bachelor's Degree in Computer Science. Previously worked as a Software Engineer/Product Manager at Microsoft and as a Business Analyst at McKinsey & Company. Also worked at Flatiron Health in multiple roles, including Senior Vice President of Business Development.
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