Technical Support Specialist, Productsup
German Speaker
Product-to-consumer platform for brands & retailers
Job no longer available
Product-to-consumer platform for brands & retailers
201-500 employees
Job no longer available
201-500 employees
Company mission
To free brands, retailers, service providers, and marketplaces from commerce anarchy, empowering them to take control of their own destinies.
Role
Who you are
- 1+ years professional experience in technical support for an Ad-Tech or complex SaaS solution
- Fluent in German and English language
- (written & spoken)
- Solid understanding of the performance marketing & e-commerce industry
- Strong technical affinity and a desire to solve complex technical issues
- Well developed time-management skills, a strong sense of urgency and the ability to prioritize important tasks and projects
- A strong client-oriented thinking pattern
- Advanced analytical skills
- Knowledge of Zendesk, Confluence and JIRA is preferred
What the job involves
- At Productsup you’ll be an intrinsic player in a vibrant culture that brings together people with opportunities, ideas with implementation, and ambition with achievement
- We're now looking for a talented Customer Technical Support Specialist (m/f/d) who can support our clients in German speaking regions with all their questions about our platform
- In your role, you'll oversee the day-to-day tickets, prioritize them, work together with Second Level Support and Engineering to solve them, collaborate on documentation and work closely with the other Solutions team members
- In your first 3 months, you will:
- Become an expert on the Productsup platform, our client’s use cases and our Help Center content
- Shadow the Technical Support and 2nd Level Technical Support teams during their work, actively ask questions and learn
- Familiarize yourself with our Zendesk workflows by responding to routine client questions via the tool
- Successfully work in internal collaboration tools like Confluence and Jira
- In your first 6 months and beyond you will:
- Manage and resolve more advanced requests and questions and independently answer and resolve calls
- Analyzing satisfaction survey results from your clients and formulating action items
- Have a ongoing exchange with our Product team about insights into our client’s needs
- Work closely with our Academy in order to create relevant content for improving client knowledge and reducing basic questions
- Proactively communicate improvement potential within client’s accounts to Client Success Management and be a strong partner in their preparation for relationship nurturing calls
- Own team-internal projects for improvements of tools and processes
Our take
Managing multiple product channels is an increasingly difficult and complex process for large businesses. Productsup is a SaaS platform that solves this problem by managing the product-to-consumer (P2C) process for them.
Productsup provides retailers with unparalleled visibility of product data and updates product feeds in real-time. It manages P2C information across any channel and technology, allowing businesses to aggregate and optimize their data.
Productsup's platform has proven highly attractive to enterprises, and its customers include Hewlett Packard, IKEA and Sephora. It has used previous funds to invest in expansion and further product development, including the launch of a TikTok Shop connector app and the integration of AI-powered capabilities.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (1 round)
Mar 2021
$20m
LATE VC
Total funding: $20m
Company benefits
- The option to work remotely and flexibly, because we know outstanding talent knows best how and where to work
- A unique and thorough onboarding program where you’ll learn the ins and outs of our company and product
- Ongoing internal and external training, personal development, and professional growth opportunities as we scale our thriving business
- Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team
- The opportunity to take ownership and responsibility, impacting the company’s growth in an international environment with 40+ nationalities
- Discounted Urban Sports membership
Company HQ
Mitte, Berlin, BE
Leadership
Vincent Peters
(CEO)Began as Chief Sales Officer then became CRO before CEO. Previously VP and Global Head of Sales/Strategic Partners at TIBCO and Executive Board Member at Building Blocks.
Kai Seefeldt
(Founder)Also founded efamous, DLT and B2B Media Group.
Salary benchmarks
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