Customer Strategy + Operations Analyst, MakerSights
$80-100k
Product intelligence platform
Open for applications
Product intelligence platform
21-100 employees
Open for applications
$80-100k
21-100 employees
Company mission
To radically reduce waste in the retail industry by helping brands create products people love.
Role
Who you are
- 2+ years of experience with prior roles in consulting, consumer insights, or saas services delivery
- Experience building relationships and collaborating across teams and functions for delivering projects
- A customer first mindset - you'll find creative opportunities to help solve our client's toughest challenges
- Excellent communicator
- Familiarity and comfort level with excel, analyzing data sets, and creating graphs/charts
- A passion for the retail industry and for the role data can play in driving business efficiency and profitability
What the job involves
- As a Customer Strategy & Operations Analyst, you will become a critical partner to our customer-facing teams and our brands by providing our brand partners with impactful insights to make product decisions
- You will become an expert in our platform and methodologies, and a trusted advisor to provide recommendations on how best to deploy technology to drive desired outcomes
- Our team employs a test and learn approach to continuously improve our processes, identifying opportunities for efficiency and scale as a core part of our services strategy
- This is an opportunity to create value and impact at MakerSights, as we build out the operations function together!
- Own end-to-end insights delivery for brands, through selection of solution/methodology, design and build of insights tests in our platform, and delivery of summarized results
- Become a key member of the account team, partnering with Customer Success and Account Directors to inform account health and strategy as it relates to product whitespace, utilization, increasing lifetime value, and delivery best practices
- Partner with other MakerSights teams such as Product and Data Science to identify the right tools and areas of automation of delivery steps to scale our offerings
- Focusing on:
- Process Improvement: Utilize data-driven insights across the customer journey, such as customer feedback and usage, to inform updates to process, prioritization, product development, revenue enablement, and marketing strategies. Identify areas for delivery optimization and lead the implementation of improvements to enhance overall efficiency
- OKR Tracking: Create and manage Customer Strategy + Operations OKR tracking and evolution
- Knowledge Base Creation: Develop services playbooks and deploy across MakerSights product offerings, driven by data, customer insights, and best practices
- Customer Team Collaboration: Work closely with Sales, Customer Success, and Support teams to ensure a seamless customer journey and assist in defining and monitoring key performance indicators that ultimately drive customer satisfaction, growth, and retention
- Relationship Building: Cultivate positive relationships with customers and internal stakeholders, aiding in building trust and rapport with key accounts
- Project Coordination: Assist in project management efforts, coordinating tasks and timelines to ensure successful project delivery within scope
- Product Feedback: Collaborate with Product, Data and Engineering teams to provide valuable customer feedback and insights to inform product enhancements and innovations with an emphasis on scaling operations, customer LTV and stickiness
Our take
In the retail industry, where nearly 40% of products go unsold annually, MakerSights addresses the problem of waste and environmental impact. Recognizing the pitfalls of the conventional assortment creation process, the company emphasizes the need for transformative solutions.
Leveraging consumer analytics, MakerSights allows brands to make informed, consumer-driven decisions, providing predictive insights that enhance assortment profitability while reducing sample and inventory waste. By integrating its technology directly into brand workflows, MakerSights enables teams to respond swiftly to market opportunities. With noteworthy brands like Adidas, HOKA ONE ONE, and Madewell already benefiting from the platform.
Backed by substantial funding, the company is ready to work towards its mission to rebuild the retail industry's profitability and sustainability by expanding operations across America and London whilst integrating its consumer analytics into the workflows of brand partners to boost the ease of efficiency of its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Aug 2021
$25m
SERIES B
Jun 2019
$8.5m
SERIES A
Total funding: $39.8m
Company HQ
Financial District, San Francisco, CA
Leadership
Dan Leahy
(Co-Founder & CEO)Previously co-founded Savored, which was acquired by Groupon. Experience as a Mergers & Acquisitions Analyst for Brown Brothers Harriman and as an Analyst for Silver Lake Partners.
Matt Field
(Co-Founder)Previously served as Vice President of Strategy for Birchbox and as Senior Associate Consultant for Bain & Co. Currently acts as an Advisor on the Digital Advisory Board for American Express.
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