Customer Success Associate, REalyse
PropTech SaaS
£35-45k
+ Commission + Uncapped bonus potential
Office located in Mayfair, London
Residential data platform
Be an early applicant
Residential data platform
21-100 employees
Be an early applicant
£35-45k
+ Commission + Uncapped bonus potential
Office located in Mayfair, London
21-100 employees
Company mission
To supply extensive property data for investors, lenders, and developers.
Role
Who you are
- The ideal profile we are looking for is someone who has worked in residential real estate development, agency, investment or a PropTech SaaS business
- We welcome ambitious individuals that want to move from Agency to the real estate Tech world
- Must be a people person, experience in client engagement in real estate is a plus
- Familiar with client pitches, and understanding of real estate is beneficial
- Experienced with site sourcing and viability assessment is a plus
- Experience with contacting and negotiating with third parties and decision makers
- Must be open to using AI, as we are an AI first organisation
- Strong organizational skills
- Ability to work independently and close deals
- Confident in communicating with new people on complex topics
- Ability to thrive in a targeted, performance measured culture
- Personal resilience and the ability to bounce back are an essential quality
- Proficient with desktop technology, including Microsoft Office
- Ability to learn, or experience of using Salesforce as a key sales tool
- Legal rights to live and work in the UK
- Stickability / grit - not a job hopper. Sticks at something for over 3 years
- Excellence - something outstanding they have done outside of work or in a work environment that's pushed them out of their comfort zone
- University degree
What the job involves
- The Customer Success Associate sits in our Revenue team and is responsible for onboarding, engaging and growing newly acquired customers for REalyse. You will report to the Head of Revenue directly
- The CS Associate will onboard, engage and grow REalyse customers across the United Kingdom to help REalyse achieve solid retention and sales growth
- Using your background experience in real estate, you will be able to easily understand the problems faced by developers/investors/lenders/agents in gaining access to quick and reliable information and be able to demonstrate to them how REalyse products can solve these issues
- You will be measured on monthly and quarterly renewal targets
- Onboard, Engage and Grow REalyse Platform and API customers with active Client sessions and Demos
- Manage a book of existing customers across the UK by doing online Demos and meeting customers in person
- Demonstrate the REalyse product to prospective customers to illustrate product capabilities and identify the matches to clients’ business needs
- Negotiate and execute customer contracts that meet both REalyse and customer needs
- Log meeting notes and be up to date in our Salesforce CRM
- Learn and network within the wider commercial property market
Salary benchmarks
Our take
Real estate is the world's largest asset class, but decisions are too often made with incomplete and messy data, making markets unnecessarily volatile and inefficient. REalyse was founded to provide real estate big data analytics, enabling residential property developers to determine where and what to develop.
REalyse supplies cutting-edge data science and analytics to compile all property data together in an easily accessible manner. This allows investors, developers, and lenders to make decisions on complete information. It also enables users to reduce the time spent on site selection and typical appraisals by up to 90%. As a result, future properties can be built in the right places when the public actually wants and needs them.
Its platform is comprehensive, with every UK residential dataset in one place, accurate (having been collected by machines, checked by human experts, and constantly updated), and incorporates easy to use and intuitive data visualisations. This makes REalyse the best tool for helping clients create quantifiable and definitive risk/opportunity assessments - be that in existing portfolios, or planned and ongoing projects.
REalyse's approach has gained the company clients including British Land, BNP Paribas, and Legal & General. Backed by investors including XTX Markets, PiLabs, and most lately BOOST&Co, the company plans to embark on further growth, expand its sales division, and brings its comprehensive property data beyond just the UK.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2022
$1.1m
EARLY VC
Jan 2019
$4m
SERIES A
Total funding: $5.8m
Company benefits
- Personal performance bonus
- Employer pension contribution
- 25 days annual leave plus generous parental leave
- Regular social events, meetups and game nights
- International and diverse team
- Employee equity scheme
- Educational resources and training available
- Fun & motivated team
Company HQ
City of London, London, UK
Leadership
Gavriel Merkado
(CEO)They worked as an Infantry Section Commander for over 2 years before moving into equity research and analysis. After working as an Analyst for Quintain, H4A, and Essential Living, they founded REalyse in April 2016, serving as CEO since.
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