Technical Account Manager, Gong
$123-145k
AI OS for revenue teams
Job no longer available
AI OS for revenue teams
1001+ employees
Job no longer available
$123-145k
1001+ employees
Company mission
To empower companies to unlock their full revenue potential.
Role
Who you are
- A minimum of 2.5 years of experience in technical account management or a similar customer-facing technical role within a SaaS organization
- Functional understanding of API integrations, database concepts, and software configurations
- Proven track record of managing multiple concurrent technical projects and customer engagements
- Excellent communication and presentation skills for conveying complex technical information to nontechnical stakeholders and senior executives
- Experience working cross-functionally with Product, Engineering, and go-to-market teams (Sales and Customer Success)
- Proven ability to project manage and strategize complex customer relationships and demonstrate technical guidance to accomplish business outcomes
- Background in Technical Support, Customer Engineering, Sales Engineering, or project management
- Experience with CRM platforms (Salesforce/HubSpot) and enterprise software integrations
- Technical writing experience a plus
- Strong analytical skills and a data-driven mindset
- Proven ability to work in a fast-paced, dynamic environment
What the job involves
- Gong's Technical Account Managers are pivotal in driving customer value by providing advanced technical and strategic guidance to ensure customers maximize the value of Gong’s platform. TAMs connect high-level business goals to the sophisticated solutions within Gong, offering expertise and insights that drive impactful results
- Collaborating with enterprise, strategic, and at-risk customers, they work cross-functionally with CSMs, Account Executives, and other internal teams to accelerate return on investment
- Manage a portfolio of Enterprise customers, ensuring they receive exceptional value from Gong’s solutions
- Serve as a strategic technical advisor, helping customers plan and manage the technical aspects of key initiatives and integrations, such as rolling out initiatives or CRM enhancements
- Provide proactive guidance on best practices, potential risks, and solution design to ensure successful execution and long-term scalability
- Offer advanced technical and strategic consultation on Gong products to deliver superior customer outcomes
- Establish strong, influential relationships with customer stakeholders and internal teams
- Proactively identify opportunities to enhance the ROI for assigned customers through tailored solutions and strategic initiatives
- Demonstrate and articulate the value of Gong’s platform, helping customers to leverage its capabilities fully
- Maintain oversight of customer-filed support tickets, collaborating closely with Technical Support Engineers and R&D to ensure timely investigation, prioritization, and resolution of product issues
- Identify product limitations, advocate for workarounds or long-term solutions, and manage the lifecycle of feature requests in partnership with internal teams
- Guide customers through the technical aspects of adopting new features, with tailored recommendations based on their unique business needs and use cases
- Provide high-level guidance and troubleshooting for third-party integrations and assist with post-implementation CRM configuration and issue resolution
- Serve as a powerful internal advocate for customer needs, working closely with product and engineering teams to influence product direction and improvements
- Travel occasionally to visit customers on-site
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions, it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is focused on expanding its reach internationally and forging new partnerships, capitalising on the boom in demand for AI - which has seen the company reach an ARR run rate of $500 million.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586m
Company benefits
- Mental health support resources
- Flexible wellness fund
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Amit Bendov
(CEO & Co-Founder)Prior to co-founding Gong in 2015, Amit spent nearly 3 years as the CEO of SiSense and 5 years as CMO at Panaya.
Eilon Reshef
(CPO & Co-Founder)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
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