Lead Product Marketing Manager, Aircall
$160-180k
+ Equity
More information about location
Cloud-based call centre and phone system
Job no longer available
Cloud-based call centre and phone system
501-1000 employees
Job no longer available
$160-180k
+ Equity
More information about location
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- This is a senior, expert-level role - you will be an Individual Contributor, but act as a Leader within the team and across other functions through your expertise and exemplary work ethics
- If you’re a person who loves the challenge of a dynamic work environment, enjoys solving meaningful problems, and wants to feel like part of a team — then you just might be the person we’re looking for
- Outstanding English written, verbal and presentation skills
- A minimum of 6 years of relevant experience in Product or Product Marketing within the tech industry
- Proven project management skills, especially in dynamic startup or scaleup environments
- A proven ability to work cross-functionally to achieve business goals
- A data-informed mindset and an ability to set measurable objectives
- A proactive communicator who is excited to take initiative
- A left- and right-brain thinker who is both creative and analytical
- An excellent storyteller who understands how to tailor a message to meet an audience’s needs
- A globally-minded person who enjoys working with a diverse group of international colleagues
What the job involves
- We’re looking for a Lead Product Marketing Manager to join our growing team of talented, customer-centric, collaborative PMMs
- In this role, you will be a key member of a global, cross-functional team based across the US and Europe
- Your focus will be on collaborating with our Product Growth, Sales, and Customer Success teams to drive new customers acquisition, product adoption, customer retention and expansion across both our core product and our add-ons
- Your work will be mostly project and experiment-based, and one that is very strategic to Aircall’s future growth trajectory
- Become an expert in our product, our market, and especially our customers and buyers, and be able to articulate our value proposition to different customer segments
- Get very familiar with how our product is used by different customer segments, and be able to use this information to inform go-to-market strategies and other initiatives
- Spearhead the go-to-market strategy of new growth initiatives such new subscription plan launches
- Find ways to boost new customers acquisition by leveraging our product, for example via interactive product demos
- Implement product-led initiatives that will drive our customers to purchase add-ons or upgrade to a better plan
- Contribute to building and optimizing our product experience for conversion throughout our free trial, onboarding, and add-on trial flows
- Make sure internal teams like Sales and Customer Success have the resources they need to support our expansion and upselling efforts
- Contribute to the product roadmap planning by understanding market needs and helping prioritize initiatives and enhancements that will impact acquisition, expansion and retention
- Contribute competitive insights - as any other product, we don’t exist in a vacuum, and being competitor-aware is a must!
- Stay positive, solution oriented and creative
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Company values
- Dare to be bold - We’re risk takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company. Large actions lead to big success
- Thrive together - We learn from each other and grow from it. Our common journey is how we grow together and innovate.
- Trust & Commit - We trust each other and commit to our mutual success. We earn trust from our commitment.
- Excellence - We’re aiming high, and we know it. Even the smallest details are important to us. We only want the best for each other and our customers.
Articles
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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