Product Manager, Sage

• 3 years of experience building and shipping software as part of a cross-functional product team
• A robust understanding of how software systems work. At a minimum, you confidently explain the differences between hardware and software, frontend and backend, API and database, native app and web app
• You communicate with care, asking thoughtful questions and listening actively to identify solutions when facing obstacles. You do this equally with your colleagues, senior client stakeholders, and end users
• Your written documentation is clear, concise, and complete
• Familiar with tools like Excel, SQL, R, or other data analysis tools to discover trends that wouldn’t otherwise be noticed
• Excited to work in a startup environment and take on multiple challenges, often simultaneously
• Willing and able to travel domestically for customer visits

Desirable

• As a Product Manager on Sage’s core senior living product, you will be responsible for the end-to-end discovery, delivery, and iteration of a product used daily by caregivers, nurses, and management teams in senior living communities across the country
• Your goal will be to provide the best possible experience for these users, enabling them to effectively and efficiently manage, document, and improve the services provided to residents under their care
• Find the intersection of user needs, business problems, and product opportunity to drive real value for everyone from residents to caregivers to community management and executive leadership
• Conduct on-site user research and assist with implementations, representing Sage to residents, families, and community staff
• Methodically navigate from problems to solutions, using research and your core team to quickly define and iterate on new functionality
• Work closely with engineering and design to refine requirements throughout product discovery and development, maintaining clear documentation that keeps everyone in sync
• Collaborate with product operations to ensure company-wide alignment and readiness for launching new features, and set clear success metrics to demonstrate that solutions solved real problems
• Regularly monitor feedback from clients and internal teams, always seeking opportunities to improve the product
• Independently analyze qualitative and quantitative data to monitor key trends, identify problems early, and justify your product decisions
• Collaborate with the data team to represent product goals as metrics and charts, giving clients better visibility into their team’s operations
• Tailor your communication style to the audience, whether they are a client success manager, hardware engineer, operations mastermind, or marketing expert
• Keep a team of peers organized without micromanaging them, and concisely summarize project updates and results to key stakeholders
• Work regularly with Design, Engineering, Data, Hardware, Implementation, Customer Success, and Business Development teams to ensure successful product delivery