Forward Deployed Engineer, Narvar
Delivery Prediction & AI Systems
CA$180-230k
+ Bonus + Equity
Customer experience platform that helps retailers inspire long-term customer loyalty
Open for applications
Customer experience platform that helps retailers inspire long-term customer loyalty
201-500 employees
Open for applications
CA$180-230k
+ Bonus + Equity
201-500 employees
Company mission
To empower retailers to engage consumers, optimize operations, and drive business growth through data-driven, personalized post-purchase experiences.
Role
Who you are
- 5–8 years of experience in software engineering, implementation, or technical consulting
- Strong programming fundamentals (Python preferred) and a curiosity to grow into AI/ML systems
- Proven track record working directly with customers or external partners on technical deployments
- Ability to debug and integrate APIs, ETL pipelines, or data mapping workflows
- Familiarity with modern AI tools, LLM APIs, workflow automation, or prompt engineering
- Excellent communication skills and empathy across business and engineering stakeholders
- A bias for learning, iteration, and delivering measurable outcomes
Desirable
- Prior experience in e-commerce, logistics, or time-series forecasting
- Exposure to data observability, A/B testing, or model monitoring frameworks
- Hands-on experience with AI/ML-powered automation
- Certification or coursework in data science, machine learning, or analytics
What the job involves
- As a Forward Deployed Engineer (FDE) at Narvar, you’ll combine your customer empathy and technical expertise to build predictive systems that power delivery confidence for millions of shoppers
- You’ll work directly with Narvar’s customers, diagnosing data issues, integrating APIs, and deploying AI-driven solutions that make delivery promises smarter, faster, and more reliable
- This is an ideal role if you’ve spent the last few years implementing or supporting complex products (ERP, analytics, SaaS platforms, etc.) and are now ready to build the systems yourself, using AI, automation, and production-grade engineering to deliver at scale
- Collaborate with customer and internal teams to design, integrate, and deploy predictive models that improve delivery-date accuracy
- Build and maintain data pipelines that power real-time insights and reporting
- Use AI agents and automation to replace manual customer workflows and diagnostics
- Own customer-facing delivery performance dashboards and reporting systems
- Debug integrations, latency, and data quality issues across multiple environments
- Operate as both engineer and consultant, translating real-world needs into durable, scalable systems
- Success in 6–12 Months
- Deploy delivery prediction for multiple customers with measurable accuracy gains
- Use AI automation to eliminate manual reporting across internal and customer teams
- Grow into a subject-matter expert on predictive delivery and operational AI
- Influence product roadmap priorities based on customer feedback and live data performance
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimizes shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2B shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1,500 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Grow and thrive: Feel empowered to take responsibility and ownership. Gain valuable mentorship, grow professional, and expand your skill set.
- Recharge and be well: Our benefits are designed with you in mind, offering comprehensive health, vision, and dental plans, generous parental leave, and flexible time off to support your well-being.
- Hybrid work: We consider the San Francisco Bay Area home, but the Narvar family extends across the globe to cities like Atlanta, New York, Bangalore, and London.
- Stay connected: Connect with fellow Narvarians who share your passions -from fitness tips to whisky club and everything in between. Celebrate big wins and everyday moments through regional and global company gatherings.
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(Founder)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmart.
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