Customer Success Coordinator, EcoVadis
French and Italian Speaker
Business sustainability ratings provider
Open for applications
Business sustainability ratings provider
1001+ employees
Open for applications
1001+ employees
Company mission
To provide reliable, globally recognized sustainability rating and insights, enabling all companies to reduce risk, drive improvement and accelerate positive impact on our planet and society.
Role
Who you are
- Fluency in English, French and Italian is required (Spanish would be a great addition)
- 2+ years successful customer support experience with large accounts acquired in a fast paced environment
- The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
- Excellent communication skills (both written and verbal) in French, English and Italian is a must. Spanish is a plus
- High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage time
- Excellent excel and data analytical skills
- Ability to summarize data into insights in multiple formats (For example, PPT presentations)
- Computer literate (MS office, Google Suite, SalesForce, Project management tools)
- Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory
- Interest to work in an international and multicultural environment
- Self-driven, results oriented and team player
- Passionate about sustainability
- The ability to build strong relationships both internally and externally
What the job involves
- We are looking for a Customer Success Coordinator to join our team
- In this position, we are looking for a team member that can support customers throughout our South-European market
- Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas
- Leading organizations are taking on strategic initiatives and goals in this space
- As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain
- This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization
- The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers
- EcoVadis is looking for a dynamic Customer Success Coordinator, driven by sustainability, to join our Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers
- Your primary responsibility is to provide operational management of customers’ EcoVadis programs (including Sustainable Finance), in support of the Customer Success (CS) team
- Your time will be divided into the 2 sub-teams of CS : Onboarding & Account Management
- Working with global Onboarding and Account Managers to ensure the effective implementation of the EcoVadis solution for global customers regionally
- Manage a combination of customer facing and non-customer facing operational responsibilities for your regional portfolio of customers
- Operational responsibilities examples include: Platform demonstrations, program reports, buyer or relationship managers trainings, Back Office support, preparation and/or delivery of data analysis, assisting with creating powerful communication to customers and their trading partners, preparation and/or delivery of presentations both independently and/or as CSM support
- Establish and maintain customer relationships both proactively and reactively (For example, responding to incoming requests, resolving user issues, documenting actions)
- Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional customer support
- Liaise between customer and other EcoVadis departments (Sales, Network Growth, CSR analysts, Operations, Product, Customer success) to solve customer challenges and find solutions within reasonable deadlines
- Improve quality of service by recommending improvements to internal processes; identifying new product and service applications for customer
- Lead and/or contribute to internal projects contributing to the formalization and standardization of Customer Success processes with a positive impact on team efficiency and quality
- Lead and/or contribute to customer focused projects
- Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere
Application process
- Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!
Our take
With an increasing drive for businesses to be more transparent with their global carbon impact, companies need to find a way to collate their data. This data can then be used to inform business decisions and aid companies in their mission to decrease their carbon emissions. EcoVadis provides business sustainability ratings with the aim of creating a global marketplace where sustainability intelligence influences every business decision.
EcoVadis has devised a criteria based on international sustainable development standards. The criteria considers specific challenges, geographical location and company size to create its rating, ensuring its ratings reflect the company as fairly as possible. The main objective of the rating is to measure the quality of a company’s CSR management system through its policies, actions, and results.
This concept is increasingly pertinent given the emphasis placed on sustainability by consumers, and so EcoVadis is smartly targeting this key area. It currently operates with 130,000 companies of all sizes across more than 180 industries in 220 countries, highlighting the importance of the ratings it provides.
Freddie
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$500m
SERIES C
Jan 2020
$200m
GROWTH EQUITY VC
Total funding: $736.4m
Company benefits
- Flexible hybrid working model
- Learning and development
- Wellness programs
- Sustainability events and community involvement
- Budget to furnish your home office
- Peer recognition program
- Employee-led resource groups
- Referral bonus
Company HQ
Chaillot, Paris, IDF
Leadership
Pierre-François Thaler
(Co-Founder & Co-CEO)Previously CEO of B2Build SA, the first B2B marketplace for the European construction industry. They also have experience as a Director for the Ariba Procurement BPO business.
Frédéric Trinel
(Co-Founder & Co-CEO)Holds a degree in International Business from ICAD Business School. Previously founded Mr. Ted Ltd as COO.
Salary benchmarks
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