Staff DevOps Engineer, ServiceNow
2 days a week in office
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
2 days a week in office
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Experience in using AI Productivity tools such as Windsurf, Cursor, etc. Is a plus or nice to have
- Experience leveraging AI/ML in engineering and quality processes (e.g., automated testing, AI-driven insights, intelligent monitoring)
- 6+years of experience in DevOps engineering, with a track record of delivering high-quality products
- Experience with Azure Government Community Cloud (GCC) and hyperscaler environments operating under FedRAMP or regulated government cloud standards
- Experience with GCP, Azure, or AWS
- Proficiency in Python
- Experience with software development lifecycle (SDLC) and automation — implementing automation, testing strategies, and CI/CD practices across delivery stages using GitHub for version control and GitHub Actions for automated build, test, and deployment workflows
- Experience with PostgreSQL database management
- Experience with AI/ML microservice integration
- Experience with Docker and Kubernetes
- Experience with regulated markets on Azure is a plus
What the job involves
- Please Note: This position will include supporting our US Federal customers
- This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening
- The engineering organization is a dynamic group of builders, problem-solvers, and infrastructure innovators dedicated to delivering scalable, secure, and AI-powered platforms that elevate how organizations work
- We value resilient architecture, automation-first thinking, and a culture of continuous improvement. Every engineer here plays a key role in shaping the reliability, security, and operational excellence of our products
- Design, develop, and maintain infrastructure, including architecting and implementing robust infrastructure to support CPQ (Configure, Price, Quote) products, ensuring dependability and scalability throughout the lifecycle
- Develop and test software applications, including writing, testing, and refining software in Python, adhering to company requirements and best practices for maintainable and efficient code
- Build, deploy, and manage applications using container technologies such as Docker and orchestration tools like Kubernetes, optimizing for automation and scalability
- Manage and evolve infrastructure across Google Cloud Platform (GCP), Azure, and AWS, utilizing native services for high availability, resilience, security, and multicloud interoperability
- Apply core concepts such as software development lifecycles, automation, and scalable architecture in every stage of product delivery
- Develop secure architecture, conduct code reviews for security vulnerabilities, and institute thorough software verification and testing procedures
- Oversee deployment, monitoring, and maintenance of the CPQ suite of microservices, including several AI-driven components, ensuring reliable operations across environments
- Collaborate with AI/ML teams to deploy and support intelligent microservices, gaining hands-on experience with data science implementations and real-world applications
- Perform routine and advanced tasks on PostgreSQL databases, such as designing schemas, optimizing queries, and ensuring data consistency and processing efficiency
- Provide expert application support for SaaS CPQ solutions by troubleshooting technical issues and ensuring smooth operation
- Contribute to the design and implementation of new products and features while also enhancing the existing product suite
- Be a mentor for colleagues and help promote knowledge-sharing
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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