Senior Support Engineer, Daisy Corporate Services
Managed service provider
Job no longer available
Managed service provider
201-500 employees
Job no longer available
201-500 employees
Company mission
Daisy Corporate Services is on a mission to be the UK’s go-to Managed Service Provider.
Role
Who you are
- Are you an experienced IT professional with a passion for solving complex technical challenges?
- This role is ideal for someone with strong technical troubleshooting skills, a customer-focused mindset, and experience working in a fast-paced IT support environment
- Proven IT support experience in a fast-paced, customer-focused environment
- Strong troubleshooting skills across Windows Servers, virtualisation, networking, and security
- Advanced networking expertise, including TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls (FortiGate, Palo Alto, Meraki, DrayTek, Watchguard preferred)
- Cloud & Infrastructure experience with Microsoft 365, Azure, Intune, Active Directory, Exchange, SharePoint, Citrix, VMware, Hyper-V, SQL, and PowerShell
- Security expertise, including Microsoft Defender, security policies, vulnerability management, and incident response
- Experience with ticketing systems (ServiceNow beneficial) and a structured approach to incident management
- Strong documentation skills, including updating, improving, and creating technical documentation
- Excellent communication skills with the ability to explain technical issues to non-technical users
- Proven ability to work under pressure while managing multiple priorities and meeting SLAs
- Passion for continuous learning, keeping up to date with industry trends, emerging technologies, and best practices
- Certifications in relevant technologies are highly advantageous
What the job involves
- We’re looking for a Senior Support Engineer to join our team and provide high-quality support for customer infrastructures
- Customer Support – Act as a primary point of contact for escalated technical issues, supporting desktops, servers, virtualisation, networking, and security solutions
- Incident Management – Troubleshoot, diagnose, and resolve technical issues while ensuring adherence to SLAs and maintaining high service standards
- Infrastructure Administration – Manage and maintain Active Directory, LAN, firewalls, Exchange, Hyper-V, VMware vSphere, SAN, and Datacore
- Backup & Disaster Recovery – Oversee backup solutions, including Commvault and Veeam, ensuring business continuity for clients
- Process Improvement – Identify areas for improvement in tools, processes, and documentation to enhance support efficiency
- 3rd Party Vendor Management – Liaise with external suppliers for hardware, software, and connectivity support, ensuring SLAs are met
- Customer Communication – Keep clients informed throughout the resolution process and ensure a high level of customer satisfaction
Our take
Daisy Corporate Services, a part of Daisy Group, is a leading UK Managed Service Provider. Based in the Northwest, the company serves mid-sized to enterprise-scale businesses, where its counterpart Daisy Communications serves the SMB market.
The company has grown organically since its original launch in 2001, and now boasts an impressive client base across the UK. It provides cyber security, communication, and cloud-based services, with a particular focus on Microsoft products.
Interestingly, the revenue dominance of Apple over Microsoft has not perturbed Daisy, which has capitalised on UK businesses utilising the cloud for many of their operations. The Group collectively serves upwards of 2000 businesses and has acquired North England tech companies Communication Better, ECSC and XLN in past years. A Merger with managed services provider Wavenet in 2024 saw Daisy Corporate Services combine its portfolio to reach a valuation of over £1 billion and 20,000 enterprise customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2015
$52m
GROWTH EQUITY VC
Total funding: $52m
Company benefits
- Holiday – Starting at 25 (increasing to up to 30 days for each year you stay with us) + a holiday purchase scheme!
- Daisy University and Apprenticeships – Giving you the opportunity to expand your skills and knowledge whilst you work for us
- Hybrid, field and home based working - To ensure work WORKS for you
- Enhanced family friendly policies – We are here to look after you and your nearest and dearest
- Health & Wellbeing offering – Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme, and an in-house Wellbeing team
Company HQ
Brierfield, UK
Leadership
Matthew Riley
(Chairman & Founder)Currently Chairman at U-Explore Limited. Previously Executive Chairman at Damovo Europe.
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