Head of Business Practices, Stripe

• This role requires a background in deal related policy and process management, a strong understanding of commercial frameworks and complex sales motions, experience developing a team through high-growth phases, and managing to the needs of the Enterprise
• The candidate will have experience with SaaS products, private pricing & contracting strategies, and a background in evolving selling motions
• The candidate will have exceptional communication skills and executive presence to effectively communicate with Stripe and User senior leadership. You will love this job if you are a natural relationship, mechanism, and team builder
• 10+ years of experience in deal management/procurement/pricing strategy/financial consulting/legal
• 5+ years of experience with managing and developing a team, including defining respective roles/team scope, organizational priorities, and team strategy
• Experience managing a team of experienced business practices program managers
• Experience working in ambiguous, quickly scaling environments, comfortable with high-agency
• Strong communication, presentation, negotiation, and project management skills, each catered through an executive lens
• Deep understanding of the Payment or SaaS domains, with a track record of standardizing and scaling policies to enhance quote-to-cash processes
• Ability to articulate business strategy at the C-Suite level, gaining credibility while advising organizations on how best to achieve business goals through the use of technology and services
• Experience scaling cross-organizational programs including: policy development and process implementation, system deployments, commercial construct launches, and inter-team process design (pre- to post-execution)
• Demonstrated business sense with a high sense of ownership and ability to scale large scale mechanisms

Desirable

• Stripe’s Global Business Services team is looking for a Head of Business Practices to lead the Business Practices team. This includes the management and support of the Business Practices Program Managers, the establishment and scaling of deal governance and infrastructure across Stripe’s sold portfolio, as well as the continued evolution of Stripe’s policies and quote-to-cash processes
• This is a large and diverse scope, including being accountable for all deliverables across the team's functional areas, setting a 12-24 month vision and growth trajectory plans for the organization, working with senior leadership to set/align to Stripe’s deal process evolution and strategies, and acting as a change agent across Stripe
• You will be responsible for setting the deal policies and processes, managing Business Practice assets such as the Deal Approval Matrix and supporting resources, and ensuring operational excellence of the deal supporting processes
• Lead and scale the Business Practices team, focusing on building and evolving Enterprise-ready deal policies and processes
• Set a strategic vision while balancing process maturity, control requirements, and stakeholder needs
• Collaborate with key internal teams—including Accounting, Commercial Legal, Engineering, Billing, Deal Strategy, and Deal Pricing—to drive policy and process initiatives, serving as the policy publisher and process owner for the Go-To-Market (GTM) organization
• Work cross-functionally to create policies and drive the development of global mechanisms for efficient deal making processes
• Quickly build credibility and trust with internal customers, including senior leadership and Stripe C-Suite
• Provide strong leadership, communication, policy management and program management skills, and coaching
• Advocate and sponsor radical change of the business practices space, including evolution of deal policies & practice management, expand contract and approval standardization, driving policy and process enablement, and implementing broad system/process changes to streamline deal cycles

• The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark