Data Analyst, MSPbots
Automation for managed service providers
Job no longer available
Automation for managed service providers
21-100 employees
Job no longer available
21-100 employees
Company mission
To create and deploy bots that flawlessly automate administrative tasks, shorten processes, and convert data into actionable items so that managed service providers (MSPs) can devote more of their precious resources to creative solutions.
Role
Who you are
- At least 2 years of data analyst experience, data visualization, and reports development
- Intermediate to advanced understanding of Postgresql functions and techniques is required
- Proficiency in data analysis and reporting methods
- Demonstrates skill in problem-solving, customer service, excellent communication and decision making
- Must have his/her own work-from-home equipment (computer/laptop, webcam, headset, and wired internet connection)
What the job involves
- Your role as the Data Analyst is to bring your technical expertise to the table to ensure the quality and accuracy of the data, then process, design and present it in ways that could help the company make better business decisions
- Communicate with stakeholders to understand the business needs in relation to the reports/dashboards
- Serves as a subject matter expert of data related topics and develop industry and domain expertise
- Write SQL queries to prepare subsets of datasets to be used in creating charts and visuals
- Use front end reporting tools to create datasets, reports, dashboards
- Interpret data, analyze results and improve existing reporting systems
- Drive automation of data and information for business efficiency
Our take
Managed service providers (MSPs) are often plagued by repetitive tasks that require more manpower and hiring than growing companies can sustain. This is an especially prescient problem as more tech companies begin outsourcing their MSP duties. MSPbots helps to combat this with automation tools that make administrative tasks for managed service providers more efficient.
The company's solutions include dashboards for internal company visibility, as well as a digital workforce of training bots that work 24/7. The role of these bots is to onboard, teach, and correct technicians working for MSPs as well as smooth out their workflow problems.
MSPbots now serves thousands of companies worldwide, having enjoyed considerable growth since its founding in 2019. Its seed funding is being funneled into growing the customer base as well as incorporating breakthroughs in Large Language Models and Reinforcement Learning into its bot fleet.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2023
$5m
SEED
Total funding: $5m
Company benefits
- Generous individual and team incentive plan
- Insurance and retirement plans
- Flexible career development path
Company values
- Be a creator - We continuously strive to bring value that will help the company and our clients reach their business goals. With a growth mindset, we seize every opportunity to learn, innovate, and simplify our tasks so we can become more efficient and productive. We focus on discovering things we’re passionate about and gaining a sense of fulfillment from what we do. As value creators, we choose to work collaboratively with one another to make our organization better
- Do the right thing - We put our clients and our people first when making business decisions. We maintain a healthy feedback culture to form lifelong relationships with our clients and our colleagues. Technology may change over time, but our loyalty and commitment to our clients and to our people will never waver. Integrity takes precedence over any other moral values
- Keep an open mind - We strive to build an organization that thrives in knowing our weaknesses and in finding ways to become better every day. We keep in mind there are always two sides to an issue and decisions are made only after looking at both sides. We listen to and value all opinions and beliefs regardless of position and role. We welcome diversity, practice tolerance, and share in the responsibility to build a positive and healthy culture in the workplace
- Be a go-getter - We are committed and driven to reach our goals no matter what. Our passion and winning mindset motivate us to go further and do better. We go over and beyond the call of duty while fostering work-life balance is a norm for us. Quality performance and career growth are our friends, while mediocrity is our foe
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Daniel Wang
(CEO)Currently a Member of the Economic Club of Chicago, and Partner at Intelligent Technical Solutions Also an Angel Investor with Hyde Park Angels and Mentor at mHUB Chicago.
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