Data Analyst, MSPbots

Salary not provided

SQL

Junior and Mid level

Remote from US

Automation for managed service providers

Job no longer available

Automation for managed service providers

21-100 employees

B2BAnalyticsMachine LearningAutomation

Job no longer available

Salary not provided

SQL

Junior and Mid level

Remote from US

21-100 employees

B2BAnalyticsMachine LearningAutomation

Company mission

To create and deploy bots that flawlessly automate administrative tasks, shorten processes, and convert data into actionable items so that managed service providers (MSPs) can devote more of their precious resources to creative solutions.

Job

Company

Role

Who you are

At least 2 years of data analyst experience, data visualization, and reports development
Intermediate to advanced understanding of Postgresql functions and techniques is required
Proficiency in data analysis and reporting methods
Demonstrates skill in problem-solving, customer service, excellent communication and decision making
Must have his/her own work-from-home equipment (computer/laptop, webcam, headset, and wired internet connection)

What the job involves

Your role as the Data Analyst is to bring your technical expertise to the table to ensure the quality and accuracy of the data, then process, design and present it in ways that could help the company make better business decisions
Communicate with stakeholders to understand the business needs in relation to the reports/dashboards
Serves as a subject matter expert of data related topics and develop industry and domain expertise
Write SQL queries to prepare subsets of datasets to be used in creating charts and visuals
Use front end reporting tools to create datasets, reports, dashboards
Interpret data, analyze results and improve existing reporting systems
Drive automation of data and information for business efficiency

Our take

Managed service providers (MSPs) are often plagued by repetitive tasks that require more manpower and hiring than growing companies can sustain. This is an especially prescient problem as more tech companies begin outsourcing their MSP duties. MSPbots helps to combat this with automation tools that make administrative tasks for managed service providers more efficient.

The company's solutions include dashboards for internal company visibility, as well as a digital workforce of training bots that work 24/7. The role of these bots is to onboard, teach, and correct technicians working for MSPs as well as smooth out their workflow problems.

MSPbots now serves thousands of companies worldwide, having enjoyed considerable growth since its founding in 2019. Its seed funding is being funneled into growing the customer base as well as incorporating breakthroughs in Large Language Models and Reinforcement Learning into its bot fleet.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.7)

Company

Funding (1 round)

Jul 2023

$5m

SEED

Total funding: $5m

Company benefits

Generous individual and team incentive plan
Insurance and retirement plans
Flexible career development path

Company HQ

Chicago Loop, Chicago, IL

Leadership

Daniel Wang

(CEO)

Currently a Member of the Economic Club of Chicago, and Partner at Intelligent Technical Solutions Also an Angel Investor with Hyde Park Angels and Mentor at mHUB Chicago.

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