Customer Success Agent, Pumpkin

• 2 years minimum experience in a sales environment with a proven track record in DTC sales, successful lead generation, and new business development
• Self-motivated with a results-driven approach
• Ability to work in a fast-paced startup environment
• Adaptable and willing to take on new challenges
• Roll-up-your-sleeves mentality and a proactive approach to problem-solving
• Willingness to obtain a P&C license at the expense of the Company within 30 days of employment; subject to state requirements

Desirable

• Pumpkin is looking for a passionate and experienced Customer Success Agent to drive new business opportunities and expand our customer base through proactive prospecting and strategic sales initiatives
• As a CS Agent, you will focus on establishing new business through educating and enrolling prospective customers, following up on leads, and providing a best-in-show customer experience
• Prospective candidates should possess a goal-oriented mindset, concentrating on transforming opportunities into sales while ensuring a high standard of customer satisfaction
• The ideal candidate will prioritize the customer, actively listening to their needs and collaborating to achieve optimal sales outcomes
• If you have a passion for animals and a desire to educate humans on the importance of uncompromising care for their pets, this role is for you
• Maintain a successful conversion rate as you complete an estimated 20-30 calls per day with a primary focus on closing new business. This will be a mix of inbound and outbound sales calls as well as emails, prioritizing calls to warm leads
• Provide a best-in-show experience and capitalize on every lead with potential customers, educating them on all aspects of Pumpkin's policy and product offerings in order to consistently complete the sale
• Analyze customer motivation by gathering information and exploring concerns while handling objections with ease
• Act as a brand ambassador, establishing and building on positive experiences customers and potential customers have with Pumpkin
• Actively collaborate with your team to provide the best customer experience
• Participate in team meetings, elevating ideas around how to close more sales and/or improve the customer experience